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- Tasks: Serve customers with a smile and ensure the café runs smoothly.
- Company: Join a passionate leisure trust dedicated to community health and wellbeing.
- Benefits: Free gym access, employee discounts, healthcare plan, and generous leave.
- Why this job: Be part of a dynamic team transforming customer experiences in a vibrant café.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Comprehensive training provided; no prior experience needed!
The predicted salary is between 11 - 12 £ per hour.
The Trust Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.
We are looking for a Café Assistant to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.
The ideal person will be confident and passionate about delivering high levels of customer service and have cash handling experience. The main focus of the role will be to assist in the provision of a first class service to all Horizon Leisure Centre customers.
What does the role involve? A hands-on role that requires you to:
- Serve customers in a friendly, professional and efficient manner
- Ensure the Café is prepared and ready for business at the appointed opening times
- Ensure all areas of the Café and products are displayed in a clean, tidy and attractive manner
- Work to a high and fast standard to meet customer demand
- Accurately process all till transactions
- Actively promote add on sales
- Perform other duties as assigned or requested in order to meet the needs of the business
Skills and competencies:
- Strong interpersonal skills
- Excellent verbal communication skills
- Passionate about delivering excellent customer service
- The ability to prioritise workload under pressure in a confident and calm manner
- A flexible approach to work
- Friendly and enthusiastic manner
- Team player
What you can expect from us:
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days are the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
Benefits:
- Free access to our award-winning gyms and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme - support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking - subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more....
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role. Please note that we may bring the closing date forward, if we receive a large number of applications. If you are interested in this role, we would advise applying as soon as possible to avoid disappointment.
Café Assistant in Havant employer: Horizon Leisure Centres
Contact Detail:
Horizon Leisure Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Assistant in Havant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Horizon Leisure Centres. Understand their mission and values, and think about how you can contribute to their goal of promoting health and wellbeing in the community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent service, consider role-playing with a friend or family member. This will help you feel more confident when it comes to interacting with customers during the interview.
✨Tip Number 3
Be ready to showcase your cash handling experience! If you've worked with tills before, be prepared to discuss specific situations where you handled transactions efficiently. If not, think of examples from other jobs where you managed money or dealt with customers.
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible, so don’t wait around. The sooner you apply, the better your chances are of landing that interview and joining our fantastic team!
We think you need these skills to ace Café Assistant in Havant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the role and ready to make a positive impact on our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in cash handling and customer service. We love seeing how your skills align with what we’re looking for in a Café Assistant!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we’re after. Use a warm tone but keep it polished – we want to get a sense of your personality while also knowing you can handle the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Horizon Leisure Centres
✨Know the Café Inside Out
Before your interview, take some time to familiarise yourself with the café's menu and services. This will not only show your enthusiasm for the role but also help you answer questions about how you would handle customer queries or promote add-on sales.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you went above and beyond for a customer, as this will demonstrate your passion for providing a first-class service, which is key for this role.
✨Practice Cash Handling Scenarios
Since cash handling experience is important, be ready to discuss your previous experiences with till transactions. You might even want to practice some basic maths to ensure you're comfortable with processing payments accurately and efficiently during the interview.
✨Emphasise Teamwork and Flexibility
The role requires a friendly team player who can adapt to various tasks. Be prepared to talk about how you've worked well in teams before and how you can stay calm under pressure. Highlighting your flexibility will show that you're ready to meet the café's dynamic needs.