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For Companies At a Glance
- Tasks: Manage billing, credit control, and customer accounts to ensure smooth financial operations.
- Company: Join Horizon Leisure Centres, a dynamic trust passionate about health and community wellbeing.
- Benefits: Enjoy free gym access, employee discounts, healthcare plans, and generous leave policies.
- Why this job: Be part of a team transforming lives through sport and leisure while developing your finance skills.
- Qualifications: Experience in credit control or finance roles; AAT Level 2/3 preferred.
- Other info: Dynamic work environment with opportunities for training and career progression.
The predicted salary is between 22750 - 30000 £ per year.
Hours: 37.5
Location: Havant Leisure Centre
Salary: £27,500-£30,000
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
The Trust
Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.
The Role
The Billing & Credit Control Administrator is responsible for accurate and timely billing, Direct Debit collections, maintaining customer accounts, and credit control activities to minimise debt risk and ensure compliance with financial controls and payment regulations.
What does the role involve?
- Billing & Direct Debit Collection
- Prepare, issue, and process customer invoices accurately and on time
- Ensure billing data aligns with contracts, price lists, and agreed terms
- Resolve billing discrepancies and respond promptly to customer invoice queries
- Maintain accurate billing records and documentation
- Support month-end billing activities and reconciliations
- Validate and set up DD mandates (AUDDIS or paper mandates) accurately and in compliance with the DD Guarantee
- Submit direct debit run accurately and on time, monitoring AUDDIS files; process ADDACS (amendments/cancellations) messages
- Monitor failed collections and take corrective action
- Communicate with customers regarding payment schedules and collection issues
- Review collection success rate and ARUDD % vs targets
- Review opened DDICA cases and prepare evidence to submit to BACS where required
- Ensure GDPR-compliant handling of bank data
- Monitor customer accounts and ensure payments are received within agreed terms
- Proactively chase overdue invoices via phone, email, and written correspondence
- Negotiate payment plans and resolve disputes professionally
- Escalate overdue or high-risk accounts where necessary
- Support the reduction of aged debt and improvement of cash flow
- Place accounts on hold and escalate high-risk or overdue accounts when necessary
- Produce aged debt reports and provide commentary for management
- Assist with cash flow forecasting and debtor analysis
- Track and report KPIs (e.g., overdue debt reduction, collection success rate)
- Reconcile customer statements and resolve discrepancies
- Assist with month-end reporting and debtor analysis
- Act as a point of contact for billing and payment queries
- Liaise with internal departments (sales, operations, finance) to resolve issues
- Provide excellent customer service while maintaining firm credit control
Your Experience
Essential
- Previous experience in Direct Debit Management, credit control, accounts receivable, or a similar finance role
- Knowledge of Direct Debit systems (e.g., BACS, ADDACs, DDICA/ARRUD) and reconciliation processes
- Proven track record of chasing overdue payments and reducing aged debt
- Experience in customer account management and handling payment disputes
- Familiarity with credit checking processes and setting credit limits
- Working knowledge of accounting/ERP systems (e.g., Accounts IQ, Sage, Xero, SAP, Dynamics)
- Competence in Microsoft Excel for reporting and reconciliations
- Understanding of credit control policies, payment terms, and compliance requirements
- Strong organisational skills with attention to detail
- Excellent communication skills for engaging with all stakeholders
Desirable
- Experience in leisure, membership, or subscription-based organisations
- Experience working with CRM or financial management systems
- Awareness of consumer protection regulations and compliance obligations
- Some knowledge of CRM systems to ensure compliance with payment regulations and organisational policies
Your Qualifications
- AAT – Level 2/3 or QBE - Basic accounting knowledge with Billing & Credit Control Experience
- GCSE – Maths & English
Skills and competencies
- Attention to Detail and accuracy
- Clear & professional verbal and written communication skills
- Time Management & Organisation
- Customer Service Orientation and being able to balance firm credit control with maintaining positive customer relationships
- Compliance & Integrity
What you can expect from us:
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days are the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
Benefits:
- Free access to our award-winning gym’s and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme - support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Holiday purchase scheme
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking - subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more...
This role will be based at Havant Leisure Centre but will be expected to travel to other company sites as the need requires.
Interview Process
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role. There may be times when due to the volume of applicants we need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
Billing and Credit Control Administrator in Havant employer: Horizon Leisure Centres
Contact Detail:
Horizon Leisure Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing and Credit Control Administrator in Havant
✨Tip Number 1
Get to know the company! Research Horizon Leisure Centres and their mission. When you understand their values and goals, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to billing and credit control. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Billing and Credit Control Administrator in Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Billing and Credit Control Administrator role. Highlight your previous experience in credit control and Direct Debit management to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our mission at Horizon. Keep it engaging and personal, so we can see your personality!
Showcase Your Attention to Detail: In billing and credit control, accuracy is key! Make sure your application is free from typos and errors. This will demonstrate your attention to detail and professionalism, which are crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Horizon Leisure Centres
✨Know Your Numbers
As a Billing and Credit Control Administrator, you'll be dealing with figures all day. Brush up on your knowledge of Direct Debit systems and reconciliation processes. Be ready to discuss how you've successfully managed billing discrepancies or reduced aged debt in your previous roles.
✨Showcase Your Communication Skills
This role requires excellent communication skills for engaging with customers and internal teams. Prepare examples of how you've handled payment disputes or negotiated payment plans. Highlight your ability to maintain positive relationships while being firm on credit control.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Be prepared to discuss specific instances where your meticulous nature helped prevent errors in billing or improved compliance with financial controls. Bring up any experience you have with accounting or ERP systems to back up your claims.
✨Embrace the Company Culture
Horizon Leisure Centres values innovation and empowerment. Research their mission and think about how your personal values align with theirs. During the interview, express your enthusiasm for contributing to a team that aims to make a positive impact on the community through health and wellbeing.
