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- Tasks: Generate new membership sales and provide excellent customer service to members.
- Company: Join Horizon Leisure Centres, a passionate team dedicated to health and wellbeing.
- Benefits: Enjoy free gym access, employee discounts, healthcare plans, and generous leave.
- Why this job: Be part of a dynamic team transforming lives through fitness and wellness.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Flexible hours, training provided, and opportunities for career growth.
The predicted salary is between 26522 - 26522 £ per year.
Hours: 37.5
Location: Guildford
Salary: £26,522 plus commission
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
The Trust: Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.
The Role: As a Membership Sales Advisor, you will play a key role in generating new membership sales while delivering excellent customer service and ongoing support to members. You’ll be confident engaging with people, understanding their needs and matching them to the right membership options to support their health and fitness goals. This role includes regular weekend working and sales coverage across Havant and Waterlooville Leisure Centres, with occasional working at Guildford Leisure Centre.
What does the role involve?
- Proactively generate new membership sales through prospecting and lead generation
- Building and maintaining relationships with potential and existing members
- Meeting or exceeding monthly sales targets
- Developing and implementing sales strategies to increase membership
- Providing optimal customer service and support to members
- Participating in weekly sales meetings and providing relevant insight pertaining to membership sales and retention
- Conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and interests
- Responsible for the administration of membership paperwork and to ensure that it is processed accordingly
- Planning and organising own daily selling activity to obtain new business
- Achieve on a weekly basis standards and targets, as set by the company
- Ensure the Sales CRM system is accurately maintained and all leads are communicated with in a timely manner
- Accountable for all cash handling, reporting any mistakes or shortfalls immediately
- Carry out competitor analysis on a regular basis to provide information which can be used positively when selling the facilities
- Generate new business by conducting outreach to prospective Corporate clients
Your Experience:
- Proven track record of sales success
- A solid understanding and use of KPI indicators to maximise sales
- Working knowledge and experience of Sales CRM systems is preferred
- Experience in the gym or fitness industry is preferred
Skills and competencies:
- Strong communication, interpersonal and customer service skills
- Ability to work well in a team-orientated environment
- Self-motivated and results driven
- Strong organisational and time management skills
- Ability to work flexible hours, including evenings and weekends
- Full Clean Driving Licence to travel between sites and to visit Corporate clients
- Ability to work to strict deadlines and prioritise under pressure
- Ability to perform under pressure in a confident and calm manner
- PC, Microsoft and web literate
What you can expect from us:
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days is the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
Benefits:
- Free access to our award-winning gym’s and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme - support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Holiday purchase scheme
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking - subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more....
This role will be based at Guildford but with frequent travel across all sites including Havant and Waterlooville.
Interview Process: The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role. There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
Membership Sales Pro — Health & Wellness (Commission) in Guildford employer: Horizon Leisure Centres
Contact Detail:
Horizon Leisure Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Sales Pro — Health & Wellness (Commission) in Guildford
✨Tip Number 1
Get to know the company! Research Horizon Leisure Centres and their mission. When you understand their values, you can tailor your conversations to show how you fit into their vision of promoting health and wellbeing.
✨Tip Number 2
Practice your pitch! You’ll need to confidently engage with potential members, so rehearse how you’ll introduce yourself and explain how you can help them achieve their fitness goals. Make it personal and relatable!
✨Tip Number 3
Network like a pro! Attend local events or fitness classes to meet potential clients. Building relationships outside of formal settings can lead to more sales opportunities and show your commitment to the community.
✨Tip Number 4
Don’t forget to follow up! After meeting someone, send a quick message thanking them for their time and reminding them of the benefits of joining Horizon. A little persistence can go a long way in sales!
We think you need these skills to ace Membership Sales Pro — Health & Wellness (Commission) in Guildford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for health and wellness shine through! We want to see how much you care about helping others achieve their fitness goals.
Tailor Your CV: Make sure your CV highlights relevant sales experience and customer service skills. We’re looking for someone who can connect with our members, so showcase any past roles where you’ve done just that!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Membership Sales Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Horizon Leisure Centres
✨Know Your Product
Before the interview, make sure you understand the membership options and services offered by Horizon Leisure Centres. Familiarise yourself with their mission to promote health and wellbeing, as this will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully generated sales or built strong customer relationships. Highlight your understanding of KPIs and how you've used them to drive results, as this aligns perfectly with what they’re looking for in a Membership Sales Advisor.
✨Engage with Confidence
Since this role involves engaging with potential members, practice your communication skills. Be ready to discuss how you would approach a sales conversation, including how you would identify a customer's needs and match them to the right membership options. Confidence is key!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their sales strategies, team dynamics, or how they measure success in membership sales. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.