Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and ensure a top-notch experience for all visitors.
- Company: Join Horizon Leisure Centres, a passionate team dedicated to health and wellbeing.
- Benefits: Free gym access, employee discounts, healthcare cash plan, and 23 days annual leave.
- Why this job: Be part of a dynamic team transforming leisure services and making a community impact.
- Qualifications: 2+ years in management or team leadership, preferably in leisure.
- Other info: Comprehensive training provided; no prior leisure experience needed!
The predicted salary is between 28644 - 32000 £ per year.
Hours: 40
Location: Guildford
Salary: £28,644
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
The Trust:
Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.
The Role:
As a Duty Manager you’ll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre. You’ll be working within our Duty Management Team and directly reporting to the General Manager.
What does the role involve?
- A hands-on role that requires you to use the Horizon HELLO in all customer interactions.
- Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values.
- Ensure a first-class customer experience is delivered to all visitors.
- Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required.
- Carry out the induction and training of new starters and the development of existing team members.
- Conduct a programme of performance management including managing 121's absence, conduct, performance and continuous development.
- With direction from the General Manager implement opportunities for improvement.
- Perform other duties as assigned by the General Manager.
Skills and competencies:
- Good interpersonal, time management and organisational skills.
- Good teamworking skills and the ability to lead and motivate a team.
- Business acumen, creative thinking and problem-solving.
- Energy and resilience.
- Adaptability and multi-tasking skills.
- Computer literacy (Microsoft Office).
- Customer-focused, approachable and outgoing.
- Ability to relate to the requirements of customers from all age groups and sectors of society.
Your Qualifications:
- Good interpersonal, time management and organisational skills.
- Good teamworking skills and the ability to lead and motivate a team.
- Business acumen, creative thinking and problem-solving.
- Energy and resilience.
- Adaptability and multi-tasking skills.
- Computer literacy (Microsoft Office).
- Customer-focused, approachable and outgoing.
- Ability to relate to the requirements of customers from all age groups and sectors of society.
Your Experience:
2+ years’ experience as a manager or team leader, preferably in a leisure environment.
What you can expect from us:
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days is the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
Benefits:
- Free access to our award‑winning gym’s and exercise classes for you and a +1.
- Employee discounts and wellbeing platform.
- Healthcare Cash plan.
- Free 24/7 access to GPs using our SmartHealth plan.
- Employee Assistance Programme - support for when you need it most.
- 23 days annual leave + 8 days.
Duty Manager in Guildford employer: Horizon Leisure Centres
Contact Detail:
Horizon Leisure Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Horizon's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your leadership stories! As a Duty Manager, you'll need to demonstrate your ability to lead and motivate a team. Think of specific examples from your past experience where you've successfully managed a team or resolved a conflict.
✨Tip Number 3
Be ready to showcase your customer service skills! Horizon is all about delivering a first-class experience. Prepare to discuss how you've gone above and beyond for customers in previous roles, and be ready to share ideas on how to enhance customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Horizon team. Don’t miss out on this opportunity to make a difference in the community!
We think you need these skills to ace Duty Manager in Guildford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about health and wellbeing, and how you can contribute to our mission at Horizon.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Duty Manager role. We love seeing how your background aligns with our values and the specific requirements of the job!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Horizon Leisure Centres
✨Know the Company Inside Out
Before your interview, take some time to research Horizon Leisure Centres. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to keep a team engaged and how you’ve contributed to a positive work environment.
✨Demonstrate Customer Focus
Since delivering a first-class customer experience is key, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle various customer scenarios, showcasing your problem-solving skills and adaptability.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for growth within Horizon. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.