General Manager

Hours: 37.5

Location: Guildford

Salary: £43,192.40 OTE

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.

Your Role:

• In this role you will be responsible for maintaining robust and effective performance management analysis to enable strategic decision making for the performance of the Trust.
• Ensuring all income accounting activities are fulfilled and comply with statutory regulations and governance for both entities.
• You will ensure strong operational and commercial performance of the centre, delivering quality health recruitment and onboarding, coaching and support, reward and recognition, training and development, and performance management.
• Ensure all internal messages are effectively communicated and understood across all operational teams.
• Manage and conduct regular, documented, goal orientated “let’s talk me” 1-2-1 meetings with your team ensuring they are set for success.
• Drive performance against people related KPI’s including eNPS, absence, turnover and stability.
• Manage employee relations in a proactive way to resolve day to day issues liaising with People and Culture where required.
• Ensure all teams daily demonstrate our company vision, mission, and values.

Sales, Service you don’t need to have worked in the leisure industry before. We will teach you all you need to know! Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed! Variety; no two days is the same! An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits:

• Free access to our award-winning gym’s and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes
• Opportunities for training, development and progression
• Free onsite parking - subject to availability
• Hybrid and family friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more....

This role will be based at Guildford but will be expected to travel to other company site as the need requires.

Interview Process:

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role. The successful candidate will be subject to an Enhanced DBS check. There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!

If you are a recruitment agency, please note we operate a PSL and do not take cold calls.