At a Glance
- Tasks: Lead the gym team and ensure a top-notch customer experience daily.
- Company: Join Horizon Leisure Centres, a community-focused trust dedicated to health and wellbeing since 1997.
- Benefits: Enjoy free gym access, employee discounts, healthcare plans, and generous leave policies.
- Other info: This role is based in Guildford with potential travel to other sites.
- Why this job: Be part of a dynamic team transforming fitness experiences and making a positive community impact.
- Qualifications: 2+ years in management, Level 2 Gym Instructor qualification, and strong leadership skills required.
The predicted salary is between 28644 - 32000 £ per year.
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
Who We Are
At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.
Our Vision:
To empower communities to lead happier healthier lives.
Our Purpose:
To provide fully inclusive access at affordable prices to sports and leisure facilities and to help improve the health and wellbeing of the local community.
Our Values
- Passion
- Respect
- Innovation
- Dynamic
- Empowering
Your Role
As a Fitness Manager you’ll be responsible for managing the day-to-day operations of the facility and ensuring the effective delivery of a first-class customer experience to all those who visit.You will also be responsible for ensuring the smooth running and operation of our fitness facilities.
Your Team
You’ll be working within the Operations team and report to the General Manager.
Your Responsibilities
- Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values.
- Ensure a first-class customer experience is delivered to all visitors; effectively handling customer queries, feedback and complaints.
- Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required.
- Carry out the induction and training of new starters and the development of existing team members.
- Conduct a programme of performance management including managing 1-2-1’s, absence, conduct, performance and continuous development.
- With direction from the General Manager and Group Sales Manager, implement opportunities for improvement.
- Carry out welcome visits with new customers.
- Deliver group exercise classes.
- Ensure the gym and fitness equipment is kept clean and in a safe condition.
- To be conversant with all aspects of opening and closing the centre following opening / closing procedures as attached
- To act as the manager on Duty until another manager is in the building if opening the centre – this means decision making and referring queries effectively to the person that is most suited to deal with any given situation but ONLY if it cannot be dealt with by you.
- To conduct prospective member tours of the facility and to be conversant with the joining procedures alongside expectations of the sales process for Horizon Leisure Centres (training required)
- To carry out pool and plunge pool testing as per the GLC schedule and report any anomalies immediately. (PPO course to be taken)
Your Experience/Qualifications
- 2+ years’ experience as a manager or team leader, preferably in a leisure environment.
- Emergency Response Training -desirable
- First Aid at Work -desirable
- Pool Plant Operator -desirable
- Gym Instructor Qualification; Level 2 – essential
- Personal Trainer L 3 – desirable
Your Competencies & Skills
- Good interpersonal, time management and organisational skills.
- Good teamworking skills and the ability to lead and motivate a team.
- Business acumen, creative thinking and problem-solving.
- Energy and resilience.
- Flexibility and multi-tasking skills.
- Computer literacy (Microsoft Office).
- Customer-focused, approachable and outgoing.
- Ability to relate to the requirements of customers from all age groups and sectors of society.
What you can expect from us
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days is the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
Benefits
- Free access toour award-winning gym’s and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme - support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking - subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more....
This role will be based at Guildford but will be expected to travel to other company site as the need requires.
Interview Process
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.
The successful candidate will be subject to an Enhanced DBS check.
There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
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Fitness Manager in Guildford employer: Horizon Leisure Centres
As a Weekend Receptionist at our Waterlooville centre, you'll be part of a dynamic team dedicated to delivering exceptional customer service in a supportive and friendly environment. We offer a range of benefits including free gym access, employee discounts, and opportunities for personal development, ensuring that you not only thrive in your role but also enjoy a fulfilling work-life balance. Join us and experience a workplace that values your contributions and prioritises your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Fitness Manager in Guildford
✨Tip Number 1
Familiarise yourself with Horizon Leisure Centres' mission and values. Understanding their commitment to health and wellbeing will help you align your responses during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Highlight specific examples where you’ve improved team performance or customer satisfaction, as this role heavily focuses on effective team management.
✨Tip Number 3
Research common challenges faced by fitness managers in leisure centres. Being able to discuss potential solutions or improvements during your interview will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Showcase your passion for fitness and community engagement. Share any relevant experiences or initiatives you've been involved in that promote health and wellbeing, as this aligns perfectly with the role's focus on inspiring local communities.
We think you need these skills to ace Fitness Manager in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in fitness management or team leadership. Emphasise any specific qualifications like Gym Instructor Level 2 or Personal Trainer Level 3, and showcase your ability to lead and motivate a team.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for health and wellbeing. Mention how your values align with those of Horizon Leisure Centres and provide examples of how you've successfully managed teams or improved customer experiences in the past.
Highlight Relevant Skills:In your application, focus on key skills mentioned in the job description such as interpersonal skills, time management, and problem-solving abilities. Provide concrete examples of how you've demonstrated these skills in previous roles.
Prepare for the Interview:If shortlisted, prepare for the interview by reviewing common questions related to fitness management and customer service. Be ready to discuss your approach to team leadership and how you would handle specific scenarios that may arise in the role.
How to prepare for a job interview at Horizon Leisure Centres
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for health and wellbeing during the interview. Share personal experiences or stories that highlight your commitment to fitness, as this aligns with the company's mission to inspire local communities.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your team, handled conflicts, or improved performance, as these are key aspects of the Fitness Manager role.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service and be ready to discuss how you would handle various situations, such as complaints or feedback. Highlight your approach to ensuring a first-class customer experience.
✨Know the Company Values
Familiarise yourself with Horizon Leisure Centres' values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of transforming the business from 'good' to 'great'.
