At a Glance
- Tasks: Support patients with complex needs and coordinate their care journey.
- Company: Join Horizon Healthcare, a compassionate team dedicated to patient support.
- Benefits: Learning opportunities, professional development, and a supportive work environment.
- Other info: Ideal for those passionate about healthcare and helping others navigate services.
- Why this job: Make a real difference in patients' lives while working with a diverse healthcare team.
- Qualifications: GCSEs in English and Maths, plus a commitment to Care Coordinator training.
The predicted salary is between 37035 - 45265 £ per year.
This Care Coordinator post sits within the practice team at Horizon Healthcare, supporting patients with long-term, multiple or complex needs to find their way through health and care services.
Core work is managing a defined caseload, agreeing personal care plans and following up referrals across primary, community and hospital services.
Non-clinical, with close working alongside GPs and social prescribing link workers.
Applicants need PCI Care Coordinator training or a commitment to complete it.
- What the job involves
- Identify and support patients who may benefit from coordinated, personalised care
- Manage and regularly review an allocated caseload
- Act as the key point of contact for patients, families and carers
- Work with patients to develop personalised care and support plans based on what matters to them
- Help patients navigate primary, secondary, community, social care and voluntary-sector support
- Coordinate referrals, appointments and follow-up within the scope of the role
- Support transitions between hospital, community and primary care services
- Work with GPs, nurses, pharmacists, social prescribing link workers, health and wellbeing coaches and other professionals
- Coordinate and support multidisciplinary team meetings, including preparation, recording actions and follow-up
- Maintain accurate patient records, caseload information and activity data
- Identify delays, gaps in care, safeguarding concerns or other risks and escal
- Contribute to service improvement, audit and initiatives to improve access and reduce health inequalities
Qualifications
- GCSE grade 4/C or above (or equivalent) in English and Mathematics
- PCI Care Coordinator training, or willingness to undertake it
- Evidence of continuing professional development
- Good standard of education
Experience
- Working with patients, service users, families or carers
- Working in a customer service, healthcare, social care or support environment
- Working within a multidisciplinary team
- Maintaining accurate records and handling confidential information
Skills & knowledge
- Excellent verbal and written communication, with strong interpersonal skills
- Excellent organisation, time management and prioritisation, managing a caseload and meeting deadlines
- Strong IT skills, including Microsoft Office
- Accurately recording, maintaining and retrieving information
- Other
- Working collaboratively with healthcare professionals and partner organisations
- Caring, compassionate, non-judgemental and patient-focused
- Professional, trustworthy and reliable, committed to confidentiality
- Positive, flexible and self-motivated, with emotional resilience
- Nice to have
- Experience coordinating services, appointments or care pathways
- Experience supporting people with long-term conditions, frailty or complex needs
- Experience in a GP practice, primary care, NHS or social care setting
- Experience using clinical systems such as Systm One or EMIS
- Experience in service improvement, audit or data collection
- NVQ Level 3 in Health & Social Care, Business Administration or equivalent
- Care Certificate, or willingness to complete within an agreed timeframe
- Training in safeguarding adults and children
- What’s offered
- Learning and development, including mandatory training
- Subject to approval, external development opportunities
- #J-18808-Ljbffr
Care Coordinator employer: Horizon Healthcare
Horizon Healthcare is an excellent employer, offering a supportive work culture that values teamwork and collaboration within the NHS environment. Employees benefit from flexible part-time hours, opportunities for professional growth, and a commitment to providing meaningful contributions to patient care. Working here means being part of a dedicated team that prioritises accuracy and efficiency in administrative support, making it a rewarding place to develop your career.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Horizon Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Horizon Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Horizon Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Horizon Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Horizon Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Horizon Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Horizon Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Horizon Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Horizon Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
