Administrative Assistant

Responsibilities

• Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.
• Work in a demanding, fast-paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older.
• Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms.
• Duties include overseeing all scheduled appointments, assisting with medication refill requests from patients and pharmacies, preparing charts and record requests, and other duties as needed.
• Support the day-to-day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care. This can include insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise.
• Creative problem solving to support the overall operations of the clinic.

Qualifications

• High school diploma with 2 years of experience within the customer service or behavioral health field Required.

Location

This position is located at 2400 Pine Avenue, Niagara Falls NY.

Hours

This is a full-time position. You’ll coordinate a personalized schedule with your supervisor that will meet both the clinic and patients’ needs as well as yours. Our outpatient clinics offer expanded hours Monday – Thursday so we’ll ask you to be available at least 2 evenings per week, but don’t worry about jeopardising your work-life balance… we can help you create a schedule that works for you, as many locations close early on Fridays!

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $18.26 - $19.78. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical Demands

• Sitting for extended periods, alternating between standing and sitting.
• Mobility required with repetitive wrist, hand, and finger movements.
• Handling light duties, occasionally lifting objects up to 20 pounds.

Benefits

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: 401(k) AND profit-sharing programs.
• Student Loan Assistance: Help pay off student loans monthly. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays.

EEO Statement

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritises well-being, drives innovation, and expands opportunities for our employees, patients, and communities.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.