HCA - Health Care Assistant in Bristol

Responsible to: Senior HCA and Lead Nurses. You are committed to general practice and can understand the benefits (for both the patients and you) of working at a practice where staff development and progression are the key to success. You enjoy working as part of a multi-disciplinary team and would like to join a practice where staff are described as 'friendly and welcoming', patients feel 'listened to' and overall, patients consider 'the service I received was excellent'.

You will join a team of 5 practice nurses and 3 healthcare assistants. We are looking for a total of around 30 hours per week, worked over 4 days. Working hours are within a flexible shift pattern between 8.00am and 6.30pm Monday to Friday. Occasional Saturday working, and some weekday evenings to 8pm are required. Pay rate offered will be dependent upon prior, relevant experience.

• Venepuncture (checking request forms, checking patient ID, checking equipment, drawing blood, labelling bottles, checking venepuncture site)
• Blood Pressure, height & weight measurements
• Smoking status checks
• Urinalysis (& processing of samples)
• Assisting with contraceptive coil fits
• Completing NHS Health Checks
• When required, act as a chaperone for patients
• Chronic disease management: supporting practice nurses and pharmacists with annual checks for patients with diabetes, hypertension & CHD. Diabetic foot checks
• Seasonal flu vaccinations
• Maintaining strict confidentiality of patients records and clinically related matters at all times
• Promoting effective communication and relationships within the team
• Partaking in clinical supervision
• Making effective use of the IT system (EMIS Web) by ensuring the consistent and accurate entering of data and use of appropriate coding
• Contributing to practice/team audit and reviews of service delivery as required
• Keeping up to date with mandatory training
• Attending staff meetings and group training as required
• Assists patients and where appropriate encourages self-care and self-management of self-limiting conditions through health promotion
• Works within all relevant practice policies and procedural guidelines e.g.: Infection Control and Chaperoning
• Potential for development with spirometry and wound management

About us: Horfield Health Centre is a vibrant, forward-thinking GP practice dedicated to delivering high-quality, patient-centred care to our community. We pride ourselves on combining traditional values of compassion and respect with modern approaches to healthcare, ensuring we meet the needs of our patients today and in the future.

Our diverse team includes GPs, nurses, healthcare assistants, pharmacists, admin staff & managers, all working collaboratively to provide seamless, effective care. Every member brings unique skills and perspectives, and we support one another through open communication, trust, and shared purpose.

The atmosphere at HHC is warm, welcoming, and inclusive. We balance professionalism with a friendly, approachable culture - staff and patients alike often describe the centre as a place where people feel valued and listened to. We encourage innovation and embrace change when it means improving patient care or making our work more efficient.

We are driven, organised, and committed to excellence. Our team works hard to maintain high standards, but we also know the importance of balance and supporting each other during challenging times. Collaboration, adaptability, and problem-solving are at the heart of everything we do.

At HHC, we're more than colleagues we're a team with a shared mission: to deliver the best possible care while creating a workplace where people feel respected, valued, and motivated.

• Have a good professional manner and be able to deal with patients and staff professionally even when under pressure.
• Strong inter-personal and communication skills.
• Enjoy working flexibly within a team and contributing to the team as a whole.
• Good IT skills and willing to learn.

• Previous training in phlebotomy required.
• Experience of basic wound care.
• Experience of some or all of the following are desirable: contraception and sexual health, cervical screening, management of chronic diseases (asthma, COPD, CHD and diabetes).
• A commitment to continuing professional development is therefore essential.

• In a primary care environment is preferable, although all registered HCAs that can demonstrate transferable skills and an interest in general practice are welcome to apply.
• Also important is the willingness and ability to learn, with training provided, to develop further skills in this area.

• A good team worker with a positive attitude.

• To be able to maintain confidentiality.
• To be able to deal with patients sensitively.
• Up to date Disclosure and Barring Service assessment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience, pay from £12.71 per hour based on experience.