At a Glance
- Tasks: Support patients from enquiry to recovery, ensuring exceptional service throughout their journey.
- Company: Join Horder Healthcare, a CQC rated hospital known for its caring and friendly environment.
- Benefits: Competitive salary, full-time hours, and opportunities for personal and professional growth.
- Other info: Diverse workplace committed to inclusion and mutual respect.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive team.
- Qualifications: Passion for customer service, strong organisational skills, and IT savvy.
The predicted salary is between 10 - 12 £ per hour.
Are you passionate about delivering exceptional patient care and service? Join our dedicated Patient Services Team at Horder Healthcare, where you'll play a vital role in supporting patients from their first enquiry through to treatment and recovery. Playing a pivotal role in our patient’s journeys, our Patient Services Advisors are responsible for anything from dealing with enquiries to making all bookings related to a patient’s pathway.
We are on the lookout for an empathetic and customer-focused individual to join our Patient Services team, who pride themselves on providing 5* service to both our valued patients and employees. Based from The Horder Centre, Crowborough, this is a full-time, fixed term role, with fantastic opportunities to learn, develop and grow within our outstanding CQC rated hospital.
About you:
- You will have a passion for customer service, providing excellent administrative and personal support to all of our valued patients.
- Excellent organisational skills to ensure that our patients receive the 5* service we pride ourselves on offering.
- Proactive and forward-thinking, with a passion for continued learning.
- IT savvy! We use a varied range of IT software.
- A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.
Location: The Horder Centre, Crowborough
Contract Type: Full-time, Fixed Term for 12 months
Working Pattern: Office Hours, Monday to Friday
Salary range: £24,784.50 - £25,564.50 per annum
Right to work in the UK: In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
Patient Services Advisor in Waldron employer: Horder Healthcare
Horder Healthcare is an exceptional employer, offering a supportive and collaborative work environment at The Horder Centre in Crowborough. As a Registered Nurse in our Day Services Unit and Pre-Assessment team, you will benefit from flexible working hours, ongoing professional development opportunities, and a commitment to patient-centred care that fosters both personal and professional growth. Join us in making a meaningful impact on patients' lives while being part of a diverse and inclusive team dedicated to high-quality healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor in Waldron
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Horder Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Horder Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Horder Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Advisor in Waldron
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Horder Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Horder Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Horder Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Horder Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Horder Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Horder Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
