At a Glance
- Tasks: Be the go-to IT support hero, troubleshooting and resolving tech issues.
- Company: Join Horder Healthcare, a leading provider in orthopaedic and musculoskeletal services.
- Benefits: Enjoy a supportive work environment with training and development opportunities.
- Other info: Flexible working environment with a focus on career growth.
- Why this job: Make a real difference in healthcare while working with innovative technology.
- Qualifications: Tech-savvy with problem-solving skills and a passion for IT.
The predicted salary is between 36000 - 60000 £ per year.
At Horder Healthcare, our IT services are central to keeping clinical and business operations running smoothly. We are seeking an IT Operations Engineer to join our IM&T team on a 6-month fixed‑term basis, providing high-quality technical support and maintaining the digital systems our teams rely on.
This is an exciting opportunity for a hands‑on IT professional who enjoys solving problems, supporting users, and working across a broad technical landscape whilst helping shape innovative and digitally‑led IT services. As an IT Operations Engineer, you'll be a key part of the team responsible for keeping our digital infrastructure reliable, secure and available. You'll provide frontline IT support, take ownership of technical issues through to resolution, and work closely with colleagues and third‑party partners to ensure excellent service delivery.
- Act as a first point of contact for IT support requests via phone, email and face‑to‑face.
- Take ownership of incidents and service requests, resolving issues within agreed timeframes.
- Diagnose and troubleshoot hardware, software and system faults.
- Escalate complex issues appropriately whilst maintaining accountability.
- Deploy authorised software and manage user accounts across multiple platforms.
- Contribute to IT projects and service improvements.
- Work collaboratively with third‑party managed service providers.
- Participate in shift and on‑call rotas.
Qualifications
- Prior experience in an IT service desk or helpdesk role.
- Experience working within an service management framework.
- Experience supporting Office 365 and enterprise security tools.
- Strong working knowledge of Microsoft Windows and Microsoft Office, Active Directory user administration, desktop and laptop hardware, remote support tools, endpoint security/antivirus solutions.
- Understanding of core IT technologies such as TCP/IP, Wi‑Fi and unified communications.
Personal Attributes
- Excellent customer service and communication skills.
- Proactive, self‑motivated, and eager to learn new technologies.
- Structured and organised approach to problem‑solving.
- Able to work independently and as part of a collaborative technical team.
Desirable
- Experience working in a healthcare or regulated environment.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre‑employment checks, including an Enhanced Disclosure and Barring Service (DBS) check. References and Occupational Health checks will also be taken up before appointment.
#J-18808-LjbffrIT Operations Engineer in Crowborough employer: Horder Healthcare
Horder Healthcare is an exceptional employer, offering a dynamic work environment where IT Operations Engineers can thrive while supporting vital healthcare services. With a strong commitment to employee development and a culture that prioritises innovation and collaboration, staff enjoy meaningful work that directly impacts patient care. Located in the picturesque settings of Crowborough and East Grinstead, employees benefit from a supportive atmosphere that encourages professional growth and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer in Crowborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Horder Healthcare on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or GitHub with relevant projects, share it during interviews. It’s a great way to demonstrate your tech prowess beyond just words.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle specific IT challenges mentioned in the job description. We want to see how you think on your feet and solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Operations Engineer in Crowborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Engineer role. Highlight relevant experience and skills that match the job description, like troubleshooting and user administration. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT operations and how you can help us transform our services. Keep it concise but engaging—show us your personality!
Showcase Your Technical Skills:Don’t forget to mention your technical skills in your application. Whether it's Windows, Office 365, or Azure, we want to know what you bring to the table. Be specific about your experience with these technologies!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Horder Healthcare
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, like Windows, iOS, and Office 365. Brush up on troubleshooting techniques for these systems, as you’ll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific challenges you faced and how you approached them. This will help you illustrate your ability to troubleshoot effectively, which is key for this role.
✨Understand User Administration
Since user administration is a big part of the job, make sure you can discuss your experience with Active Directory, Azure, and Microsoft 365. Be ready to explain how you’ve managed user accounts and permissions in previous roles.
✨Emphasise Team Collaboration
Horder Healthcare values teamwork, so be prepared to talk about how you’ve worked with colleagues and third-party vendors in the past. Highlight any projects where collaboration led to successful outcomes, showing that you can contribute positively to their team.
