Guest Services Assistant - Clinical Support

Guest Services Assistant – Clinical Support

We\’re looking for a highly motivated and enthusiastic Administrative Assistant to deliver first-class guest services in our clinical support team to patients at The Horder Centre in Crowborough. This is a part-time position, working 22.5 hours per week. Hours are on a shift basis, including Saturdays on a rota.

About you:

• Minimum of 2 years customer service experience, face-to-face and on the phone.
• At least 2 years recent administration experience.
• Ability to multi-task and work confidently alone.
• Good communication and interpersonal skills at all levels.
• A friendly telephone manner that conveys a smile.
• Proficient in Microsoft Word, Excel, and Outlook with recent experience.
• Excellent keyboard skills.
• Good general education, minimum GCSEs or equivalent (A-C / 5-9) in Maths and English.

Nice to have:

• Customer Service training.
• Experience in a medical setting.
• Experience with petty cash records and reconciliation.
• Knowledge of iPMS software.
• Medical Records management experience.

Key duties:

• Answer and forward telephone calls appropriately.
• Greet visitors, patients, and staff confidently and professionally, directing them as needed.
• Contribute to high standards of Customer Care.
• Provide clerical, typing, and support to the clinical team.
• Collaborate with other departments to ensure a seamless patient journey.
• Handle filing, faxing, photocopying, and retrieval of patient notes following records management guidelines.
• Coordinate annual leave and sick leave coverage within the Clinical Support team.
• Cover for other Guest Services Assistants as needed.
• Record arrivals and departures, and book follow-up appointments using IPMs software.
• Register new patients, book appointments, and enter insurance details on IPMs.
• Maintain accurate data entry and ensure number accuracy.
• Anticipate workload and prepare accordingly.
• Complete billing forms and process invoices.
• Maintain petty cash records and reconcile petty cash.
• Build and maintain good relationships with external parties linked to the clinic.

Right to work in the UK: Successful candidates must demonstrate their right to work in the UK before employment. We cannot sponsor under the Skilled Worker route, so candidates must have their own right to work.

At Horder Healthcare, we celebrate diversity, equity, inclusion, and belonging. We are committed to providing equal employment opportunities and support for applicants requiring adjustments during the recruitment process.

We reserve the right to close vacancies early once sufficient applications are received.

All successful applicants will undergo pre-employment checks, including an Enhanced DBS, references, and occupational health assessments.

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