Guest Services Assistant

Are you warm, professional, and thrive in a role where no two days are the same? We are looking for a friendly and capable Guest Services Assistant to join our welcoming front-of-house team at The Horder Centre, Crowborough. In this dynamic part-time role, you'll be the first point of contact for our patients and visitors, ensuring they receive a 5-star experience. From handling switchboard enquiries to checking in patients and coordinating with clinical teams, you'll play a central part in delivering exceptional service and supporting smooth patient journeys.

We are looking for someone who can confidently provide weekday cover across our full range of reception opening hours which are listed below:

• Monday to Friday: 7am–7pm
• Saturday: 7am–6pm
• Sunday: 9am–5pm

About you:

• Passionate about delivering outstanding customer service.
• Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
• Proficient in using IT systems and confident learning new technologies.
• Organised, reliable, and able to manage a variety of tasks with attention to detail.
• A great communicator who thrives in a team-focused environment.
• Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.

Location: The Horder Centre, Crowborough

Contract Type: Part – Time, 22.5 hours per week (3 days per week)

Shift Pattern: 7.5 hours with a 30-minute lunch break

Salary Pro-Rata: Between £14,320.80 to £14,671.80 per annum

Should you be interested, we also have a zero-hour bank contract available for this role with an hourly rate being £ weekend enhancements.

To ensure this role is the right fit for you, we strongly encourage you to include a cover letter with your application—especially if your CV doesn't fully reflect the key requirements outlined in the role brief. Your cover letter is a great opportunity to highlight how your experience aligns with the role and to share what you're looking for in your next career move and advise if you're interested in the permanent or bank role. This helps us better understand your motivations and streamlines the shortlisting process.

Please send your Cover Letter to Right to work in the UK. In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role, and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law. As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.