SISTER - OPD in East Grinstead

East Grinstead | Up to £46,410 per annum

Are you an experienced Registered Nurse looking for your next leadership opportunity? Do you have the passion, clinical expertise, and drive to lead high-performing teams while delivering exceptional patient care?

We are seeking an inspiring Sister to lead the clinical and operational delivery of our Outpatients Department. This is a fantastic opportunity to play a pivotal role in shaping services, developing staff, and driving continuous improvement within a patient-focused healthcare environment.

As Sister, you will provide visible leadership across the department, ensuring the highest standards of care, safety, governance, and patient experience. Working closely with consultants, multidisciplinary teams, and senior leaders, you will help drive service development, operational performance, and clinical excellence.

What You'll Be Doing

Clinical & Operational Leadership

• Lead the day-to-day clinical and operational management of the Outpatients Department.
• Ensure the delivery of safe, effective, and high-quality patient-centred care.
• Drive departmental performance in line with strategic objectives, quality standards, and KPIs.
• Promote efficient patient pathways and an outstanding patient experience.
• Act as a key link between consultants, nursing teams, patient services, and wider stakeholders.

Quality, Governance & Patient Safety

• Lead clinical governance activities including audits, incident reviews, investigations, and complaints management.
• Ensure compliance with CQC regulations, NICE guidance, hospital policies, and professional standards.
• Champion quality improvement initiatives that enhance patient outcomes and operational efficiency.
• Maintain high standards of infection prevention, risk management, record keeping, and clinical practice.
• Foster a culture of continuous learning, safety, and accountability.
• Lead, motivate, and inspire a multidisciplinary team to achieve excellence.
• Provide professional and clinical leadership, supervision, coaching, and mentorship.
• Ensure appropriate staffing levels, skill mix, and workforce planning to meet service demands.
• Support staff development through appraisals, competency assessments, training, and succession planning.
• Create a positive and collaborative working environment that encourages innovation and growth.

Service Development & Performance

• Support the development and expansion of outpatient services and clinics.
• Work with senior leaders to identify opportunities for service improvement and growth.
• Monitor key performance indicators, patient satisfaction, and clinical quality measures.
• Contribute to business planning and departmental strategy.
• Manage departmental resources and budgets effectively to ensure value for money.

About You

• First Level Registered Nurse.
• Degree-level education (or working towards) with evidence of ongoing professional development.
• Previous leadership and management experience within a clinical environment.
• Strong understanding of clinical governance, quality standards, and regulatory requirements.
• Experience managing staff performance, development, and workforce planning.
• Evidence of promoting evidence-based practice and service improvement.
• Excellent organisational, communication, and stakeholder management skills.
• Ability to act as a credible clinical role model and leader.
• Experience within an outpatient or relevant specialty setting.
• Proven track record of service development and operational improvement.
• Up-to-date knowledge of professional practice, infection prevention, and health and safety requirements.
• Advanced communication and relationship-building skills.
• A proactive, resilient, and solutions-focused leadership style.

Why Join Us?

This is an exciting opportunity to make a real impact on patient care while developing your leadership career within a supportive and progressive healthcare organization. You'll work alongside dedicated professionals who are passionate about delivering exceptional outcomes and continually improving the services we provide.

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