At a Glance
- Tasks: Provide top-notch IT support and maintain our digital systems.
- Company: Join Horder Healthcare, a leader in innovative healthcare IT services.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in healthcare by ensuring reliable IT operations.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 27222 - 27222 £ per year.
At Horder Healthcare, our IT services are central to keeping clinical and business operations running smoothly. We are seeking an IT Operations Engineer to join our IM&T team on a 6-month fixed-term basis, providing high-quality technical support and maintaining the digital systems our teams rely on.
This is an exciting opportunity for a hands-on IT professional who enjoys solving problems, supporting users, and working across a broad technical landscape whilst helping shape innovative and digitally-led IT services.
The Role
As an IT Operations Engineer, you’ll be a key part of the team responsible for keeping our digital infrastructure reliable, secure and available. You’ll provide frontline IT support, take ownership of technical issues through to resolution, and work closely with colleagues and third-party partners to ensure excellent service delivery.
What You’ll Be Doing
- Act as a first point of contact for IT support requests via phone, email and face-to-face.
- Take ownership of incidents and service requests, resolving issues within agreed timeframes.
- Diagnose and troubleshoot hardware, software and system faults.
- Escalate complex issues appropriately whilst maintaining accountability.
- Deploy authorised software and manage user accounts across multiple platforms.
- Contribute to IT projects and service improvements.
- Work collaboratively with third-party managed service providers.
- Participate in shift and on-call rotas.
What We’re Looking For
Essential Experience & Skills
- Prior experience in an IT service desk or helpdesk role.
- Experience working within a service management framework.
- Experience supporting Office 365 and enterprise security tools.
- Strong working knowledge of:
- Microsoft Windows and Microsoft Office
- Active Directory user administration
- Desktop and laptop hardware
- Remote support tools
- Endpoint security / antivirus solutions
- Understanding of core IT technologies such as TCP/IP, Wi-Fi and unified communications.
Personal Attributes
- Excellent customer service and communication skills
- Proactive, self-motivated, and eager to learn new technologies
- Structured and organised approach to problem-solving
- Able to work independently and as part of a collaborative technical team
- Experience working in a healthcare or regulated environment
Location: Multi-site, including Crowborough and East Grinstead
Hours: Fixed-term (6-month contract), full-time
Salary: up to £27,222.00 per annum, depending on experience
Right to work in the UK: In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
IT Operations Engineer - Fixed Term Contract in Crowborough employer: Horder Healthcare
At Horder Healthcare, we pride ourselves on being an excellent employer that values diversity, equity, and inclusion. Our collaborative work culture fosters professional growth, offering IT Operations Engineers the chance to enhance their skills while supporting vital healthcare services across multiple sites. With a commitment to employee well-being and a supportive environment, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer - Fixed Term Contract in Crowborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in healthcare. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of IT service management frameworks. We want you to shine when discussing your experience with Office 365 and troubleshooting!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past. This will demonstrate your proactive approach and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace IT Operations Engineer - Fixed Term Contract in Crowborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Engineer role. Highlight your relevant experience, especially in IT service desk roles and any specific skills mentioned in the job description, like Office 365 support or Active Directory.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it concise but impactful!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their proactive approach to problem-solving!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Horder Healthcare
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role involves frontline IT support, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues for users and how you communicated effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to talk through your approach to diagnosing and troubleshooting technical issues. You might even want to practice explaining a complex problem and how you resolved it, as this will showcase your structured and organised approach.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so think of examples where you've worked with colleagues or third-party partners. Highlight your ability to work independently while also being a team player, as this balance is crucial for success.
