Reporting To: Corporate Catering Manager, Head Chef, and Senior Hotel Services Assistant
Salary: £12.94 per hour
About the Role
We are looking for a friendly, dedicated Catering Assistant to join our coffee shop team . In this role, you will play a key part in delivering exceptional customer service to our patients, visitors, and staff . You will work closely with the kitchen team to take and prepare food and beverage orders, ensure seamless service, and maintain high standards of cleanliness and hygiene .
Key Responsibilities
Customer Service & Order Taking: Take food and drink orders for patients, visitors, and staff, and accurately communicate orders to the kitchen .
Food & Beverage Preparation: Assist in preparing and serving sandwiches, salads, cold starters, beverages, and patient trays/trolleys according to standard procedures .
Dietary Requirements: Ensure special dietary needs are accurately recorded and strictly followed .
Sales & Till Operation: Process payments using POS systems following proper cash-handling procedures, keep accurate records, and provide receipts .
Stock & Merchandising: Monitor, restock, and maintain predetermined stock levels across serveries, vending machines, and shop counters . Safely store incoming deliveries and maintain stock logs .
Hygiene & Maintenance: Maintain a safe, hygienic, and tidy environment . Operate dishwashing equipment for crockery, cutlery, and glassware , keep cleaning supplies stocked , and report any faulty equipment promptly .
Quality & Feedback: Help monitor customer satisfaction, handle initial queries or complaints professionally, and report outcomes to management .
What We Are Looking For
Must-Haves:
Level 2 Food Safety certification
Experience using a POS system to handle payments
A polite, friendly, and caring attitude with high standards of personal presentation
Ability to work effectively as part of a team while independently managing your time
Nice-to-Haves:
Prior experience as a Waitress or Kitchen Porter
Basic IT literacy
Compliance, Health & Safety
Infection Control & Safety: Adhere to national standards, departmental policies, and infection prevention controls (including uniform guidelines, PPE usage, and safe disposal practices) under the Health Act 2008 .
Training: Attend required training sessions, including Food Hygiene and COSHH awareness .
Safeguarding & Confidentiality: Maintain strict confidentiality regarding patients and colleagues , and stay aware of safeguarding procedures for children and vulnerable adults .
Why Join Us?
At Horder Healthcare, we are committed to equal opportunities for all team members regardless of background . We provide a supportive working environment where high standards of care and customer satisfaction are at the heart of everything we do .
Horder Healthcare is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
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Hotel Services Assistant (Coffee Shop) in Crowborough employer: Horder Healthcare
Horder Healthcare is an exceptional employer, offering a supportive and collaborative work environment at The Horder Centre in Crowborough. As a Registered Nurse in our Day Services Unit and Pre-Assessment team, you will benefit from flexible working hours, ongoing professional development opportunities, and a commitment to patient-centred care that fosters both personal and professional growth. Join us in making a meaningful impact on patients' lives while being part of a diverse and inclusive team dedicated to high-quality healthcare.
