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- Tasks: Manage patient appointments and data while providing excellent customer service.
- Company: Join Horder Healthcare, a vibrant and patient-focused clinical centre.
- Benefits: Enjoy competitive pay, ongoing training, and access to wellbeing resources.
- Other info: Flexible zero-hour contract with a supportive team culture.
- Why this job: Be the welcoming face of healthcare and make a real difference in patient care.
- Qualifications: Customer service experience, strong communication skills, and basic computer literacy required.
The predicted salary is between 24000 - 36000 £ per year.
Are you a friendly, organised, and proactive individual with a passion for delivering excellent patient care? We’re looking for aClinical Receptionist and Administratorto be the welcoming face of our clinical centre and a key support to our healthcare team.
As part of Horder Healthcare, you’ll be working in a vibrant, patient-focused environment where your contribution is genuinely valued. We offer:
- A competitive salary with enhanced evening pay
- Ongoing learning and development opportunities
- A supportive, professional team culture
- Access to wellbeing resources and staff benefits
What you\’ll do:
This position is responsible for managing clinical activity through the Patient Administration System (PAS), coordinating appointments, and ensuring accurate patient data handling. The role involves direct interaction with patients, visitors, and clinical staff, requiring excellent communication skills and a caring, professional demeanour.
About you:
- Previous experience in customer service or reception
- Confident in face-to-face and telephone communication
- Strong organisational skills and attention to detail
- Experience in a hospital or medical environment
- A proactive, positive attitude and flexible approach to work
- Passion for continuous improvement and learning
Location: Seaford Clinic
Contract Type: Zero-Hour, Bank Contract
Work Pattern: business hours (between 7.30am and 6.00pm)
Salary: On Application
Right to work in the UK
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristicsby applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
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Clinic Receptionist and Administrator employer: Horder Healthcare
Contact Detail:
Horder Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Receptionist and Administrator
✨Tip Number 1
Familiarise yourself with the Patient Administration System (PAS) as it's a key part of the role. Understanding how to navigate and manage patient data will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in a healthcare context. Practising how to handle patient inquiries and concerns can help you demonstrate your ability to provide excellent patient care.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've effectively managed multiple tasks in previous roles. This will highlight your ability to thrive in a busy clinical environment.
✨Tip Number 4
Research Horder Healthcare's values and commitment to diversity and inclusion. Being able to discuss how you align with their mission can set you apart from other candidates.
We think you need these skills to ace Clinic Receptionist and Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or reception roles. Emphasise your organisational skills and any previous work in a medical environment, as these are key for the Clinic Receptionist and Administrator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your proactive attitude. Mention specific examples of how you've delivered excellent service in past roles and how you can contribute to the team at Horder Healthcare.
Highlight Communication Skills: Since the role requires excellent communication skills, ensure you provide examples of your face-to-face and telephone communication experiences. This could include handling difficult situations or providing support to patients and visitors.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Horder Healthcare
✨Showcase Your Customer Service Skills
As a Clinic Receptionist and Administrator, you'll be the first point of contact for patients. Highlight your previous customer service experience and provide examples of how you've handled difficult situations with a friendly and professional approach.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks, coordinate appointments, and ensure accurate data handling. Consider sharing specific tools or methods you use to stay organised.
✨Communicate Clearly and Confidently
Excellent communication is key in this position. Practice articulating your thoughts clearly, both in person and over the phone. You might want to prepare for common questions about how you would handle patient inquiries or complaints.
✨Express Your Passion for Patient Care
Horder Healthcare values a passion for delivering excellent patient care. Be ready to share why you are passionate about working in a healthcare environment and how you can contribute to a positive patient experience.