At a Glance
- Tasks: Create unforgettable customer experiences and manage store operations at our Canary Wharf boutique.
- Company: Join Horace, a leader in men's skincare, expanding rapidly in the UK and USA.
- Benefits: Competitive hourly rate starting from £15.00, flexible hours, and a vibrant work culture.
- Other info: Opportunity to grow with a fast-paced, innovative company.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Two years' experience in retail; cosmetics experience is a bonus.
The predicted salary is between 31200 - 39000 £ per year.
Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men's facials, and is expanding in the UK and USA. Horace is looking for a Store Advisor full time for its second boutique in London at Canary Wharf.
We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience.
What will you be responsible for?
- Maintenance
- Keep the store clean and well-stocked
- Share maintenance needs with the office team
- Manage stocks of supplies and other items needed by the team
- Inventory and stock management
- Keep stock well organized and in impeccable condition
- Manage inventory and supplies for both sales and stock areas
- Coordinate supplies with the office team
- Performance
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).
- Welcoming and advising customers
- Welcome customers and act as their first point of contact with the brand.
- Create a special atmosphere and engage with customers
- Share the Horace story and act as a brand expert
- Share your product knowledge and personal experience
- Help customers choose the right products for them
- Guide customers through the space and always anticipate their needs
What skills are we looking for?
- You have at least two years' experience in a boutique in any sector and an experience in the cosmetics sector is a plus
- You love to create an unforgettable customer experience and know how important details are
- You can take a step back and always find solutions, especially when it comes to the customer experience
- You're flexible with your hours, evenings and weekends
The hourly rate for this role starts from £15.00 per hour, depending on experience.
Store Advisor Full Time - Canary Wharf in Westminster employer: Horace
Contact Detail:
Horace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Advisor Full Time - Canary Wharf in Westminster
✨Tip Number 1
Get to know Horace! Before your interview, dive into their brand story and values. This will help you connect with the team and show that you're genuinely interested in creating that unique customer experience they’re after.
✨Tip Number 2
Practice your customer engagement skills. Think about how you can create a welcoming atmosphere and anticipate customer needs. Role-play with a friend or family member to get comfortable with sharing product knowledge and guiding customers.
✨Tip Number 3
Be ready to discuss your past experiences. Prepare examples of how you've improved performance or handled challenges in previous roles. This will demonstrate your ability to contribute to Horace's KPIs and culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail that Horace champions.
We think you need these skills to ace Store Advisor Full Time - Canary Wharf in Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating unforgettable customer experiences and how you can bring that passion to Horace.
Tailor Your CV: Make sure your CV is tailored to the Store Advisor position. Highlight your relevant experience in retail and any specific skills that align with what we’re looking for, like stock management or customer engagement.
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you! Share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining the Horace team!
How to prepare for a job interview at Horace
✨Know Your Horace
Before the interview, dive deep into Horace's brand story and values. Understand what makes them unique in the cosmetics market and be ready to share how you can embody that as a Store Advisor.
✨Showcase Your Customer Experience Skills
Prepare specific examples from your past roles where you created memorable customer experiences. Highlight your problem-solving skills and how you’ve turned challenges into opportunities for customers.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail. Be prepared to discuss how you’ve contributed to sales targets or improved customer engagement in previous positions.
✨Dress the Part
Since you'll be representing Horace, make sure to dress smartly and in line with their brand aesthetic. This shows that you understand the importance of presentation in creating a unique customer experience.