At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales performance.
- Company: Join Horace, a leading men's grooming brand with a fun and inclusive culture.
- Benefits: Enjoy a healthy work environment, company seminars, and opportunities for growth.
- Other info: Diversity is celebrated here; all backgrounds are welcome!
- Why this job: Be a key player in shaping the future of men's skincare in London.
- Qualifications: 3+ years of retail management experience and a passion for grooming.
The predicted salary is between 25933 - 31695 £ per year.
About Horace
Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on Horace.com, on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette. As part of our international growth, we are looking for our future Store Manager for our third store in London.
Mission
As a member of the Retail team and reporting to our Retail Director, your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience. Your responsibilities will include:
- Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs.
- Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team.
- Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day.
- Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules.
- Field Strategy: Acting as a key player on the floor while developing a long-term commercial strategy for your point of sale.
1-Year Objectives
- Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators.
- Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training.
- Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion.
Profile
Hard Skills & Technical Expertise
- Retail Experience: You have at least 3 years of experience as a Store Manager.
- Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively.
- Administrative Management: Mastery of stock management, inventories, and schedule optimization.
Key Competencies & Soft Skills
- Natural Leadership: You know how to inspire, motivate, and unite a team around common goals.
- Results-Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction.
- Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale.
- Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty.
Equal Opportunity & Inclusion
At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability.
Culture
- Tools: Access to retail management tools.
- The "Plus": 2 company seminars per year and a healthy work environment built on respect and initiative.
Recruitment Process
- Initial screening with our Head of Talent Acquisition to get to know you and understand your career goals.
- Interview with our Retail Director to discover our field operations and answer your questions.
- Interview with our CMO.
- Reference checks with former managers.
Offers are generally sent within 48 hours following the final stage.
Store Manager London employer: Horace
Horace is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about men's skincare and fragrance. Located in London, our first boutique offers a unique opportunity to be part of a pioneering brand, where you can develop your skills while creating unforgettable customer experiences. With a focus on teamwork and performance, we empower our Store Advisors to thrive in a dynamic environment that values innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Horace, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Horace!
We think you need these skills to ace Store Manager London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Horace, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Horace and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Horace that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Horace
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
