At a Glance
- Tasks: Create unforgettable customer experiences and manage store operations.
- Company: Join Horace, a leader in men's skincare, expanding in the UK.
- Benefits: Competitive pay starting at £15/hour and flexible hours.
- Other info: Dynamic team environment with opportunities for growth.
- Why this job: Be part of a unique brand and make a real impact in retail.
- Qualifications: 2+ years in retail; cosmetics experience is a bonus.
The predicted salary is between 15 - 15 £ per hour.
What’s Horace? Founded in 2016, Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men's facials, and is expanding in the UK and USA.
Horace is looking for a Store Advisor part time (30h) for our Covent Garden store! We are looking for a quick thinker who can find solutions to create a unique experience. You will manage everything from advice to stock and administration to create the best possible experience.
What will you be responsible for?
- As a true Horace ambassador, your role will be to work with the team to improve performance (KPIs) and develop the culture.
- Keep the store clean and well-stocked.
- Share maintenance needs with the office team.
- Manage stocks of supplies and other items needed by the team.
- Inventory and stock management.
- Keep stock well organized and in impeccable condition.
- Manage inventory and supplies for both sales and stock areas.
- Coordinate supplies with the office team.
Performance
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).
Welcoming and advising customers
- Welcome customers and act as their first point of contact with the brand.
- Create a special atmosphere and engage with customers.
- Share the Horace story and act as a brand expert.
- Share your product knowledge and personal experience.
- Help customers choose the right products for them.
- Guide customers through the space and always anticipate their needs.
What skills are we looking for?
- You have at least two years' experience in a boutique in any sector, and experience in the cosmetics sector is a plus.
- You love to create an unforgettable customer experience and know how important details are.
- You can take a step back and always find solutions, especially when it comes to the customer experience.
- You’re flexible with your hours, evenings and weekends.
3 steps to Horace heaven:
- A 1st screening with our Head of Talent Acquisition, to get to know you better and understand your career plan.
- An interview with our Store Manager, to tell you about the position and answer your questions.
The hourly rate for this role starts from £15.00 per hour, depending on experience.
Store Advisor London - part time 30h employer: Horace
Horace is an innovative and rapidly expanding company that prioritises a unique customer experience and employee development. As a Store Advisor in our Covent Garden boutique, you'll be part of a dynamic team that values creativity and collaboration, with opportunities for personal growth and performance recognition. Enjoy a supportive work culture that encourages flexibility and celebrates your contributions to our brand's success.
StudySmarter Expert Advice🤫
We think this is how you could land Store Advisor London - part time 30h
✨Tip Number 1
Get to know Horace! Before your interview, dive into their brand story and values. This will help you connect with the team and show that you're genuinely interested in being a part of their unique culture.
✨Tip Number 2
Practice your customer engagement skills. Think about how you can create an unforgettable experience for customers. Maybe role-play with a friend to get comfortable with welcoming and advising customers like a true Horace ambassador.
✨Tip Number 3
Be ready to discuss your past experiences. Highlight specific examples where you improved performance or solved problems in a retail setting. This will show that you can think on your feet and adapt to challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Horace team.
We think you need these skills to ace Store Advisor London - part time 30h
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us know how much you love creating unforgettable customer experiences. Share specific examples from your past roles that highlight your ability to engage with customers and make their day special.
Be Authentic and Personal:We want to get to know the real you! Use your application to showcase your personality. Don’t just list your skills; tell us about your journey and what makes you a great fit for Horace. A personal touch goes a long way!
Highlight Relevant Experience:Make sure to emphasise any experience you have in retail or cosmetics. We’re looking for someone who can hit the ground running, so if you’ve got two years of boutique experience, shout about it in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Horace family!
How to prepare for a job interview at Horace
✨Know Your Horace
Before the interview, make sure you dive deep into what Horace is all about. Familiarise yourself with their products, values, and unique approach to customer experience. This will not only show your enthusiasm but also help you connect your past experiences to their brand ethos.
✨Showcase Your Customer Service Skills
As a Store Advisor, your ability to create an unforgettable customer experience is key. Prepare examples from your previous roles where you went above and beyond for customers. Think about how you can demonstrate your quick thinking and problem-solving skills in real-life scenarios.
✨Be Ready to Discuss KPIs
Horace is performance-driven, so be prepared to talk about how you've contributed to KPIs in your past roles. Whether it’s sales targets or customer satisfaction scores, having specific examples ready will show that you understand the importance of performance in retail.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team culture, store operations, or how they measure success. This not only shows your interest in the role but also helps you gauge if Horace is the right fit for you.
