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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales performance.
- Company: Join Horace, a leading men's grooming brand with a fun and inclusive culture.
- Benefits: Enjoy a healthy work environment, company seminars, and opportunities for growth.
- Why this job: Be a key player in shaping the future of men's skincare in London.
- Qualifications: 3+ years of retail management experience and a passion for grooming.
- Other info: Diversity is celebrated here; all backgrounds are welcome!
The predicted salary is between 36000 - 60000 £ per year.
About Horace
Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on Horace.com, on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette. As part of our international growth, we are looking for our future Store Manager for our second London boutique.
Mission
As a member of the Retail team and reporting to our Retail Director, your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience. Your responsibilities will include:
- Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs.
- Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team.
- Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day.
- Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules.
- Field Strategy: Acting as a key player on the floor while developing a long-term commercial strategy for your point of sale.
1-Year Objectives
- Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators.
- Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training.
- Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion.
Profile
Hard Skills & Technical Expertise
- Retail Experience: You have at least 3 years of experience as a Store Manager.
- Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively.
- Administrative Management: Mastery of stock management, inventories, and schedule optimization.
Key Competencies & Soft Skills
- Natural Leadership: You know how to inspire, motivate, and unite a team around common goals.
- Results-Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction.
- Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale.
- Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty.
Equal Opportunity & Inclusion
At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability.
Culture
- Tools: Access to retail management tools.
- The "Plus": 2 company seminars per year and a healthy work environment built on respect and initiative.
Recruitment Process
- Initial screening with our Head of Talent Acquisition to get to know you and understand your career goals.
- Interview with our Retail Director to discover our field operations and answer your questions.
- Interview with our CMO.
- Reference checks with former managers.
Offers are generally sent within 48 hours following the final stage.
Store Manager London employer: Horace
Contact Detail:
Horace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Horace's products and values. This way, you can show off your passion for the grooming industry and how you embody their mission.
✨Tip Number 2
Prepare some killer questions! Think about what makes a great customer experience and how you can drive commercial performance. Asking insightful questions shows you're proactive and genuinely interested in the role.
✨Tip Number 3
Show off your leadership skills! Share examples of how you've inspired and motivated your team in the past. Horace is looking for someone who can unite a team around common goals, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Horace family and ready to make an impact.
We think you need these skills to ace Store Manager London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the grooming industry shine through. We want to see how you embody Horace's values of accessibility and honesty, so don’t hold back!
Tailor Your Experience: Make sure to highlight your retail experience and any relevant achievements. We’re looking for someone who can drive commercial performance, so share specific examples of how you've done this in the past.
Be Results-Oriented: In your application, emphasise your results-driven mindset. Mention any KPIs you've met or exceeded, as we love candidates who are dynamic and ambitious, just like us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Horace team!
How to prepare for a job interview at Horace
✨Know Your Horace
Before the interview, dive deep into the Horace universe. Familiarise yourself with their product range and values. This will not only show your passion for the brand but also help you articulate how you can contribute to their mission of creating an unforgettable customer experience.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, set ambitious goals, and achieved results. Highlight your coaching style and how you can foster a positive team environment.
✨Be Results-Oriented
Horace is looking for someone who thrives on numbers and customer satisfaction. Come prepared with specific metrics or KPIs you've managed in previous roles. Discuss how you’ve used data to drive performance and improve customer service in your past positions.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about their long-term commercial strategies or how they measure success in customer experience. This demonstrates your proactive nature and genuine interest in contributing to Horace's growth.
