At a Glance
- Tasks: Create unforgettable customer experiences and manage stock in our Covent Garden store.
- Company: Join Horace, a leading men's skincare brand expanding in the UK.
- Benefits: Competitive pay starting at £15/hour, flexible hours, and a vibrant work environment.
- Other info: Opportunity for growth and to be a brand ambassador.
- Why this job: Be part of a dynamic team and help shape the future of retail.
- Qualifications: Two years' experience in retail; cosmetics experience is a bonus.
The predicted salary is between 15 - 15 £ per hour.
Founded in 2016, Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. Horace is a leader in France, #1 in men's facials, and is expanding in the UK and USA. Horace is looking for a Store Advisor part time (30h) for our Covent Garden store.
We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience.
Responsibilities
- Maintenance
- Keep the store clean and well-stocked
- Share maintenance needs with the office team
- Manage stocks of supplies and other items needed by the team
- Inventory and stock management
- Keep stock well organized and in impeccable condition
- Manage inventory and supplies for both sales and stock areas
- Coordinate supplies with the office team
- Performance
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate)
- Welcoming and advising customers
- Welcome customers and act as their first point of contact with the brand
- Create a special atmosphere and engage with customers
- Share the Horace story and act as a brand expert
- Share your product knowledge and personal experience
- Help customers choose the right products for them
- Guide customers through the space and always anticipate their needs
Qualifications
- You have at least two years' experience in a boutique in any sector; experience in the cosmetics sector is a plus
- You love to create an unforgettable customer experience and know how important details are
- You can take a step back and always find solutions, especially when it comes to the customer experience
- You're flexible with your hours, evenings and weekends
Application steps
- A 1st screening with our Head of Talent Acquisition to get to know you better and understand your career plan
- An interview with our Store Manager to tell you about the position and answer your questions
The hourly rate for this role starts from £15.00 per hour, depending on experience.
Store Advisor London - part time 30h employer: Horace
Horace is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about creating memorable customer experiences. Located in the heart of Covent Garden, our part-time Store Advisor role offers flexible hours and the opportunity to be part of a pioneering brand in the men's skincare market, with a focus on innovation and teamwork. Join us to grow your career while contributing to a unique retail experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Advisor London - part time 30h
✨Tip Number 1
Get to know Horace! Before your interview, dive into their brand story and values. This will help you connect with the team and show that you're genuinely interested in being a part of their journey.
✨Tip Number 2
Practice your customer engagement skills. Think about how you can create a unique experience for customers. Maybe role-play with a friend or family member to get comfortable with welcoming and advising customers.
✨Tip Number 3
Be ready to discuss your past experiences. Prepare examples of how you've improved performance or created memorable customer experiences in previous roles. This will help you stand out as a quick thinker!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Store Advisor London - part time 30h
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating unforgettable customer experiences and how you can bring that passion to Horace.
Tailor Your CV:Make sure your CV is tailored to the Store Advisor position. Highlight your relevant experience in retail or cosmetics, and don’t forget to mention any specific achievements that demonstrate your ability to meet KPIs and enhance customer satisfaction.
Be Authentic:We’re looking for genuine individuals who can connect with our customers. Use your own voice in your application – share your personal experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you into the next steps of the process!
How to prepare for a job interview at Horace
✨Know Your Horace
Before the interview, dive deep into Horace's brand story and values. Understand their unique approach to retail and customer experience. This will not only impress your interviewers but also help you connect your personal experiences with the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you created memorable customer experiences. Think about times when you solved problems or went above and beyond for a customer. This will demonstrate your ability to embody the Horace ambassador spirit.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail, such as sales conversion rates and average basket size. Be prepared to discuss how you've contributed to these metrics in previous roles and how you can do the same at Horace.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team culture, how success is measured in the role, or what challenges the store currently faces. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
