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- Tasks: Create unforgettable customer experiences and manage store operations.
- Company: Join Horace, a leader in men's skincare, expanding in the UK.
- Benefits: Competitive hourly rate starting at £14, flexible hours, and a vibrant work culture.
- Why this job: Be a brand ambassador and make a real impact in a unique retail environment.
- Qualifications: Two years of boutique experience; cosmetics knowledge is a plus.
- Other info: Opportunity for growth in a dynamic and innovative company.
The predicted salary is between 14 - 16 £ per hour.
Founded in 2016, Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men’s facials, and is expanding in the UK and USA. Horace is looking for a Store Advisor for its first boutique in London. We’re looking for a quick thinker who can find solutions to create a unique experience. You’ll manage everything from advice to stock and administration to create the best possible experience.
What will you be responsible for?
- Maintenance
- Keep the store clean and well-stocked
- Share maintenance needs with the office team
- Manage stocks of supplies and other items needed by the team
- Keep stock well organized and in impeccable condition
- Manage inventory and supplies for both sales and stock areas
- Coordinate supplies with the office team
- Performance
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate)
- Welcoming and advising customers
- Welcome customers and act as their first point of contact with the brand
- Create a special atmosphere and engage with customers
- Share the Horace story and act as a brand expert
- Share your product knowledge and personal experience
- Help customers choose the right products for them
- Guide customers through the space and always anticipate their needs
What skills are we looking for?
- You have at least two years’ experience in a boutique in any sector and experience in the cosmetics sector is a plus
- You love to create an unforgettable customer experience and know how important details are
- You can take a step back and always find solutions, especially when it comes to the customer experience
- You’re flexible with your hours, evenings and weekends
3 steps to Horace heaven:
- A 1st screening with our HR Assistant, to get to know you better and understand your career plan
- An interview with our Store Manager, to tell you about the position and answer your questions
The hourly rate for this role starts from £14.00 per hour, depending on experience.
Store Advisor London- CDI employer: Horace
Contact Detail:
Horace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Advisor London- CDI
✨Tip Number 1
Get to know Horace! Before your interview, dive into the brand's story and values. This will help you connect with the team and show that you're genuinely interested in being a part of their unique culture.
✨Tip Number 2
Practice your customer engagement skills! Think about how you can create an unforgettable experience for customers. Role-play with a friend or family member to get comfortable with welcoming and advising customers.
✨Tip Number 3
Be ready to discuss your past experiences! Prepare examples of how you've improved performance or solved problems in previous roles. This will demonstrate your quick-thinking abilities and solution-oriented mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Horace team right from the start!
We think you need these skills to ace Store Advisor London- CDI
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know how much you love creating unforgettable customer experiences. Share specific examples from your past roles that highlight your ability to engage with customers and make their day special.
Be Authentic and Personal: We want to get to know the real you! Don’t be afraid to inject some personality into your application. Share your story, why you’re excited about joining Horace, and what makes you a great fit for our team.
Highlight Relevant Experience: Make sure to emphasise any experience you have in retail or the cosmetics sector. We’re looking for someone who can hit the ground running, so showcase your skills and achievements that align with the Store Advisor role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining the Horace family!
How to prepare for a job interview at Horace
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into Horace's story and values. Understand their unique approach to retail and customer experience. This will not only impress your interviewers but also help you connect with the brand during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you created memorable customer interactions. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to embody the Horace ambassador spirit.
✨Be Ready to Discuss KPIs
Since performance monitoring is key in this role, brush up on your understanding of KPIs related to sales and customer engagement. Be prepared to discuss how you've contributed to these metrics in previous roles and how you can do the same at Horace.
✨Ask Thoughtful Questions
At the end of your interview, have a few insightful questions ready. Ask about the team culture, how success is measured in the store, or what challenges they foresee in the UK market. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
