At a Glance
- Tasks: Create unforgettable customer experiences and manage store operations.
- Company: Join Horace, a leader in men's skincare, expanding in the UK.
- Benefits: Competitive pay starting at £15/hour and flexible hours.
- Other info: Opportunity for growth and to be part of an innovative team.
- Why this job: Be a brand ambassador and make a real impact in a dynamic environment.
- Qualifications: 2+ years in retail; cosmetics experience is a bonus.
The predicted salary is between 15 - 15 £ per hour.
What’s Horace? Founded in 2016, Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men's facials, and is expanding in the UK and USA.
Horace is looking for a Store Advisor part time (30h) for its second boutique in London at Canary Wharf. We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience.
What will you be responsible for?
- Maintenance
- Keep the store clean and well-stocked.
- Share maintenance needs with the office team.
- Manage stocks of supplies and other items needed by the team.
- Inventory and stock management
- Keep stock well organized and in impeccable condition.
- Manage inventory and supplies for both sales and stock areas.
- Coordinate supplies with the office team.
- Performance
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).
- Welcoming and advising customers
- Welcome customers and act as their first point of contact with the brand.
- Create a special atmosphere and engage with customers.
- Share the Horace story and act as a brand expert.
- Share your product knowledge and personal experience.
- Help customers choose the right products for them.
- Guide customers through the space and always anticipate their needs.
What skills are we looking for?
- You have at least two years' experience in a boutique in any sector, and experience in the cosmetics sector is a plus.
- You love to create an unforgettable customer experience and know how important details are.
- You can take a step back and always find solutions, especially when it comes to the customer experience.
- You're flexible with your hours, evenings and weekends.
3 steps to Horace heaven:
- 1st screening with our Head of Talent Acquisition, to get to know you better and understand your career plan.
- Interview with our Store Manager, to tell you about the position and answer your questions.
The hourly rate for this role starts from £15.00 per hour, depending on experience.
Store Advisor part time - Canary Wharf in City of Westminster employer: Horace
Horace is an innovative and rapidly expanding company that prioritises a unique customer experience and employee development. As a part-time Store Advisor in the vibrant Canary Wharf location, you will be immersed in a dynamic work culture that values creativity and collaboration, with opportunities for personal growth and performance recognition. Join us to be part of a forward-thinking team that is reshaping the retail landscape in the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Store Advisor part time - Canary Wharf in City of Westminster
✨Tip Number 1
Get to know Horace! Before your interview, dive into their brand story and values. This will help you connect with the team and show that you're genuinely interested in being a part of their unique culture.
✨Tip Number 2
Practice your customer engagement skills! Think about how you can create an unforgettable experience for customers. Role-play scenarios with friends or family to get comfortable with welcoming and advising customers.
✨Tip Number 3
Be ready to discuss KPIs! Brush up on what key performance indicators are relevant in retail. Show that you understand how your role as a Store Advisor can impact sales and customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Store Advisor part time - Canary Wharf in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating unforgettable customer experiences and how you can bring that passion to Horace.
Tailor Your CV:Make sure your CV is tailored to the Store Advisor role. Highlight your relevant experience in retail and any specific skills that align with what we’re looking for, like stock management or customer engagement.
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you! Share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you one step closer to joining the Horace team!
How to prepare for a job interview at Horace
✨Know Your Horace
Before the interview, make sure you know the Horace brand inside out. Familiarise yourself with their products, values, and what sets them apart in the market. This will not only show your enthusiasm but also help you answer questions about how you can contribute to creating that unique customer experience.
✨Showcase Your Customer Service Skills
Since the role is all about creating an unforgettable customer experience, be ready to share specific examples from your past roles. Think of times when you went above and beyond for a customer or solved a tricky situation. This will demonstrate your ability to think on your feet and provide solutions.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, KPIs, and how success is measured at Horace. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
✨Dress the Part
As a Store Advisor, you'll be representing the brand, so make sure to dress smartly and in line with the Horace aesthetic. This not only makes a good impression but also gives you a chance to showcase your understanding of the brand's image.
