At a Glance
- Tasks: Create unforgettable customer experiences and manage store operations.
- Company: Join Horace, a leader in men's skincare, expanding into the UK.
- Benefits: Earn £15.00 per hour with flexible hours and a dynamic work environment.
- Other info: Opportunity for growth and to be a key player in a new boutique.
- Why this job: Be part of a unique brand and help shape its presence in London.
- Qualifications: Two years' experience in retail; cosmetics experience is a bonus.
The predicted salary is between 15 - 15 £ per hour.
What’s Horace? Founded in 2016, Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men's facials, and is expanding in the UK and USA. Horace is looking for a Store Advisor part time (30h) for our Covent Garden store.
We’re looking for a quick thinker who can find solutions to create a unique experience. You’ll manage everything from advice to stock and administration to create the best possible experience.
What will you be responsible for?
- Maintenance
- Keep the store clean and well-stocked
- Share maintenance needs with the office team
- Manage stocks of supplies and other items needed by the team
- Inventory and stock management
- Keep stock well organized and in impeccable condition
- Manage inventory and supplies for both sales and stock areas
- Coordinate supplies with the office team
- Performance
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate)
- Welcoming and advising customers
- Welcome customers and act as their first point of contact with the brand
- Create a special atmosphere and engage with customers
- Share the Horace story and act as a brand expert
- Share your product knowledge and personal experience
- Help customers choose the right products for them
- Guide customers through the space and always anticipate their needs
What skills are we looking for?
- You have at least two years’ experience in a boutique in any sector, and experience in the cosmetics sector is a plus
- You love to create an unforgettable customer experience and know how important details are
- You can take a step back and always find solutions, especially when it comes to the customer experience
- You’re flexible with your hours, evenings and weekends
3 steps to Horace heaven
- A 1st screening with our Head of Talent Acquisition, to get to know you better and understand your career plan
- An interview with our Store Manager, to tell you about the position and answer your questions
The hourly rate for this role starts from £15.00 per hour, depending on experience.
Store Advisor London temporary part time 30h in City of Westminster employer: Horace
Horace is an innovative and dynamic employer that prioritises a unique retail experience, making it an exciting place to work. With a strong focus on employee development and a vibrant team culture, you will have the opportunity to grow within a leading brand in the cosmetics sector while enjoying flexible working hours in the heart of Covent Garden. Join us to be part of a forward-thinking company that values creativity and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Store Advisor London temporary part time 30h in City of Westminster
✨Tip Number 1
Get to know Horace! Before your interview, dive into their story and values. Understanding what makes them tick will help you connect with the team and show that you're genuinely interested in being a part of their journey.
✨Tip Number 2
Practice your customer engagement skills. Think about how you can create that unforgettable experience for customers. Role-play with a friend or family member to get comfortable with welcoming and advising customers like a true Horace ambassador.
✨Tip Number 3
Be ready to discuss your past experiences. Highlight specific examples where you improved performance or created a unique customer experience. This will show that you can bring value to the team and help meet those KPIs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Horace family. Don’t miss out on this opportunity!
We think you need these skills to ace Store Advisor London temporary part time 30h in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us know how much you love creating unforgettable customer experiences. Share specific examples from your past roles that highlight your ability to engage with customers and make their day a little brighter.
Be Authentic and Personal:We want to get to know the real you! Don’t be afraid to inject some personality into your application. Share your story, why you’re interested in Horace, and what makes you a great fit for our team in Covent Garden.
Highlight Relevant Experience:Make sure to emphasise any experience you have in retail or the cosmetics sector. We’re looking for someone who can hit the ground running, so showcase your skills in inventory management, stock organisation, and customer service.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining the Horace family!
How to prepare for a job interview at Horace
✨Know Your Horace
Before the interview, make sure you know the Horace brand inside out. Familiarise yourself with their products, values, and what sets them apart in the market. This will help you speak confidently about how you can contribute to creating that unique customer experience they’re after.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you solved problems or created memorable experiences. This will demonstrate your ability to be a true Horace ambassador and engage with customers effectively.
✨Be Ready to Discuss KPIs
Since performance is key at Horace, brush up on your understanding of retail KPIs like sales index and conversion rates. Be prepared to discuss how you’ve contributed to these metrics in previous roles and how you plan to do so at Horace.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
