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- Tasks: Create unforgettable customer experiences and manage store operations.
- Company: Join Horace, a leader in men's skincare, expanding in the UK.
- Benefits: Competitive pay starting at £15/hour and flexible hours.
- Why this job: Be a brand ambassador and make a real impact in a unique retail environment.
- Qualifications: 2+ years in retail; cosmetics experience is a bonus.
- Other info: Dynamic team culture with opportunities for growth.
The predicted salary is between 15 - 22 £ per hour.
What’s Horace? Founded in 2016, Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men’s facials, and is expanding in the UK and USA.
Horace is looking for a Store Advisor for its first boutique in London. We’re looking for a quick thinker who can find solutions to create a unique experience. You’ll manage everything from advice to stock and administration to create the best possible experience.
What will you be responsible for?
- Maintenance
- Keep the store clean and well-stocked.
- Share maintenance needs with the office team.
- Manage stocks of supplies and other items needed by the team.
- Inventory and stock management
- Keep stock well organized and in impeccable condition.
- Manage inventory and supplies for both sales and stock areas.
- Coordinate supplies with the office team.
- Performance
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).
- Welcoming and advising customers
- Welcome customers and act as their first point of contact with the brand.
- Create a special atmosphere and engage with customers.
- Share the Horace story and act as a brand expert.
- Share your product knowledge and personal experience.
- Help customers choose the right products for them.
- Guide customers through the space and always anticipate their needs.
What skills are we looking for?
- You have at least two years’ experience in a boutique in any sector, and experience in the cosmetics sector is a plus.
- You love to create an unforgettable customer experience and know how important details are.
- You can take a step back and always find solutions, especially when it comes to the customer experience.
- You’re flexible with your hours, evenings and weekends.
3 steps to Horace heaven:
- A 1st screening with our Head of Talent Acquisition, to get to know you better and understand your career plan.
- An interview with our Store Manager, to tell you about the position and answer your questions.
The hourly rate for this role starts from £15.00 per hour, depending on experience.
Store Advisor London- CDI in City of Westminster employer: Horace
Contact Detail:
Horace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Advisor London- CDI in City of Westminster
✨Tip Number 1
Get to know Horace! Before your interview, dive into their brand story and values. This will help you connect with the team and show that you're genuinely interested in being a part of their journey.
✨Tip Number 2
Practice your customer engagement skills. Think about how you can create a unique experience for customers. Role-play scenarios with friends or family to get comfortable with welcoming and advising customers.
✨Tip Number 3
Be ready to discuss your past experiences. Prepare examples of how you've improved performance or created memorable customer experiences in previous roles. This will demonstrate your ability to contribute to Horace's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Horace team right from the start.
We think you need these skills to ace Store Advisor London- CDI in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know how much you love creating unforgettable customer experiences. Share specific examples from your past roles that highlight your ability to engage with customers and make their day special.
Be Authentic and Personal: We want to get to know the real you! Use your application to showcase your personality. Don’t be afraid to share your story and what draws you to Horace. Authenticity goes a long way in making a connection.
Highlight Relevant Experience: Make sure to emphasise any experience you have in retail or cosmetics. We’re looking for someone who can hit the ground running, so if you’ve got the skills, flaunt them! Tailor your CV to reflect how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Horace family!
How to prepare for a job interview at Horace
✨Know Your Horace
Before the interview, dive deep into Horace's brand story and values. Understand what makes them unique in the market and be ready to share how you can embody that as a Store Advisor. This shows your genuine interest and helps you connect with the interviewers.
✨Showcase Your Customer Experience Skills
Prepare specific examples from your past roles where you created memorable customer experiences. Highlight your problem-solving skills and how you’ve handled challenging situations. This will demonstrate your ability to engage customers and enhance their experience at Horace.
✨Be Ready for KPI Discussions
Familiarise yourself with key performance indicators relevant to retail, such as sales conversion rates and average basket size. Be prepared to discuss how you’ve contributed to these metrics in previous roles and how you plan to do the same at Horace.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the store culture, team dynamics, or future plans for Horace in the UK. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
