At a Glance
- Tasks: Provide top-notch customer service and admin support for the College.
- Company: Join a vibrant educational institution focused on student success.
- Benefits: Flexible hours, term-time only, and valuable experience in a supportive environment.
- Other info: Opportunity to grow professionally in a dynamic college setting.
- Why this job: Make a difference in students' lives while developing your skills.
- Qualifications: Level three qualification and strong customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
To work flexibly to provide a comprehensive customer service and administrative function for the College.
Key Responsibilities
- To deliver a high standard of customer service and administrative support for the College in line with the service outline.
- To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers.
- To promote the provision of the Student and College Service to all users.
- To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc).
- To ensure the college switchboard is manned at all times and maintaining outstanding level of service.
- To monitor administration requests and complete timely.
- To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance.
- Ensure continuous development and improvement of personal professional knowledge.
- Any other duties of a similar level of responsibility may be required.
Skills, Knowledge and Expertise
Qualifications
- Essential Criteria
- Educated to a minimum of level three qualification.
- Minimum of level two English and maths qualifications.
Experience
- Essential Criteria
- Customer service skills and experience.
- Administration skills and experience.
- Experience of being multi-skilled and working flexibly in order to respond to changing priorities.
Specialist Knowledge
- Essential Criteria
- Knowledge and understanding of the college business (e.g. structure, curriculum).
- Knowledge of administrative, customer service and quality standards.
- Ability to work with learners and understand the issues facing different groups of learners.
- Knowledge of college systems and processes.
IT Skills
- Essential Criteria
- Advanced user of Microsoft Office 365.
- Ability to use technology to generate information and improve efficiency.
Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027 in Rochdale employer: Hopwood Hall
As a Student & College Services Administrator and Switchboard Operator, you will thrive in a supportive and dynamic environment that prioritises exceptional customer service and administrative excellence. Our college fosters a collaborative work culture, offering continuous professional development opportunities and the chance to make a meaningful impact on students' lives. Located in a vibrant community, we provide a unique opportunity to engage with diverse learners while enjoying the benefits of a term-time only role, allowing for a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027 in Rochdale
✨Tip Number 1
Get to know the college inside out! Familiarise yourself with their services, curriculum, and any recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027 in Rochdale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can deliver that high standard of customer service and administrative support we’re looking for!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, don’t hold back! Share specific examples of how you've excelled in customer-facing roles. We love hearing about your experiences!
Highlight Your Flexibility:This position requires a bit of juggling, so let us know how you’ve successfully managed multiple tasks or adapted to changing priorities in the past. We appreciate candidates who can think on their feet!
Use Our Website to Apply:We encourage you to apply through our website for a smooth process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Hopwood Hall
✨Know Your Stuff
Make sure you brush up on the college's structure, curriculum, and services. Familiarise yourself with the specific needs of students and how the college supports them. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you went above and beyond to help someone. This will demonstrate your ability to provide a high standard of service, which is crucial for this role.
✨Be Ready to Adapt
Since the job requires flexibility, be prepared to discuss how you've successfully managed changing priorities in previous roles. Share specific instances where you had to juggle multiple tasks or adapt quickly to new challenges, showcasing your multi-skilled approach.
✨Tech Savvy is Key
As an advanced user of Microsoft Office 365 is essential, be ready to talk about your experience with these tools. You might even want to mention any specific projects where you used technology to improve efficiency or streamline processes, as this will highlight your IT skills.
