At a Glance
- Tasks: Provide top-notch customer service and admin support for the college.
- Company: Join a vibrant college community in Rochdale.
- Benefits: Fixed term role with competitive salary and term-time flexibility.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Level three qualification and strong customer service skills required.
The predicted salary is between 21353 - 21353 £ per year.
To work flexibly to provide a comprehensive customer service and administrative function for the College.
Key Responsibilities
- To deliver a high standard of customer service and administrative support for the College in line with the service outline.
- To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers.
- To promote the provision of the Student and College Service to all users.
- To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc).
- To ensure the college switchboard is manned at all times and maintaining outstanding level of service.
- To monitor administration requests and complete timely.
- To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance.
- Ensure continuous development and improvement of personal professional knowledge.
- Any other duties of a similar level of responsibility may be required.
Skills, Knowledge and Expertise
Qualifications
- Educated to a minimum of level three qualification.
- Minimum of level two English and maths qualifications.
Experience
- Customer service skills and experience.
- Administration skills and experience.
- Experience of being multi-skilled and working flexibly in order to respond to changing priorities.
Specialist Knowledge
- Knowledge and understanding of the college business (e.g. structure, curriculum).
- Knowledge of administrative, customer service and quality standards.
- Ability to work with learners and understand the issues facing different groups of learners.
- Knowledge of college systems and processes.
IT Skills
- Advanced user of Microsoft Office 365.
- Ability to use technology to generate information and improve efficiency.
Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - F[...] in Rochdale employer: Hopwood Hall
As a Student & College Services Administrator and Switchboard Operator at our Rochdale campus, you will join a supportive and dynamic team dedicated to enhancing the student experience. We pride ourselves on fostering a collaborative work culture that values professional development, offering opportunities for growth and continuous learning. With a focus on delivering exceptional customer service, you will play a vital role in shaping the educational journey of our students while enjoying the benefits of a term-time schedule and a competitive salary.
StudySmarter Expert Advice🤫
We think this is how you could land Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - F[...] in Rochdale
✨Tip Number 1
Get to know the college inside out! Familiarise yourself with their services, curriculum, and any recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Student & College Services Administrator. Role-play with a friend or family member to get comfortable handling different situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - F[...] in Rochdale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Student & College Services Administrator. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, don’t hold back! Share specific examples of how you've excelled in customer-facing roles. We love hearing about your successes!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hopwood Hall
✨Know Your Stuff
Make sure you understand the college's structure and curriculum. Brush up on the services they offer, like financial support and learner eligibility. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you handled difficult situations or went the extra mile for someone. This will demonstrate your ability to provide a high standard of service, which is crucial for this role.
✨Be Ready to Multi-Task
Since the job requires flexibility and the ability to juggle multiple tasks, think of times when you've successfully managed competing priorities. Be ready to discuss how you stay organised and efficient, especially in a busy environment like a college.
✨Tech Savvy is Key
As an advanced user of Microsoft Office 365, be prepared to talk about how you've used technology to improve efficiency in your previous roles. Maybe you created a spreadsheet that streamlined processes or used software to enhance communication. Highlighting these skills will set you apart!
