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- Tasks: Provide 1st/2nd line IT support and assist with major projects like Windows 11 upgrades.
- Company: Join Hopwood Hall College, a vibrant educational institution focused on technology and student success.
- Benefits: Gain hands-on experience, work in a supportive team, and enjoy opportunities for professional development.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in education while enhancing their skills.
- Qualifications: Level 3 qualification required; IT support experience is essential.
- Other info: This is a fixed-term role until October 2025, ideal for students seeking practical experience.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dynamic, energetic and knowledgeable IT Technician to join our IT Services Team on a fixed term contract for three months. The ideal candidate will demonstrate good working knowledge of various IT disciplines and will have a passion for IT and supporting others. The role entails Helpdesk and in-person support to College stakeholders across the breadth of the IT Service offer. This is a hands-on role which is varied and includes supporting large IT capital projects and ensuring stakeholders have access to functioning IT, resolving IT incidents (software and hardware) and supporting staff in their everyday IT use, in order to promote an excellent standard of IT for both teaching and learning and business support functions. A key focus of this position will be assisting the College's IT Services team with a major upgrade project to Windows 11 across both Rochdale and Middleton Campuses. Experience in an IT Support and/or an IT Service Delivery role is essential.
Key Responsibilities
- To provide 1st / 2nd line technical support for all network connected hardware and software including:
- Supporting an infrastructure including: VDI, Desktop PC / Thin Clients, Backups, Wi-Fi, Switches, Routers, Firewalls, Servers and other IT peripherals.
- Deliver an outstanding IT service that is highly customer focused, responding to requests for support in line with department service level agreement.
- To continually improve through self-development; researching existing and new technologies to ensure current and future provision meets the needs of the College.
- Provide a consistent and highly responsive customer centered service to all College IT users, and manage the timely execution of customer requests, taking a systematic approach to achieving department standards and targets.
- Maintain effective communication with customers ensuring their needs are fully understood and they are kept informed of progress when completing tasks.
- Work as a team to provide support to colleagues in IT services and the wider college community, to carry out department objectives and work plans, in particular when providing cover, planning network improvements, maintenance, upgrades and capital projects, in and out of term time.
- Strong commitment to maintaining business continuity and implementing capital projects.
- Under the direction of the Head of IT, maintain network availability to all system users and perform all necessary maintenance.
- Install, configure, and support College IT hardware and software. Manage the hardware and software environment to ensure 24 * 7 * 365 availability to both Staff and Students.
- Perform daily management of the College backups and file archives stored on the network to assist with disaster recovery and business continuity.
- Assist in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges.
- Manage the change control process following College guidelines to minimise downtime to end users.
- Strong and regular commitment to CPD and maintaining up to date technical knowledge and expertise, to effectively deliver the role and meet department and organisational objectives.
- Any other duties of a similar level of responsibility as may be required.
Skills, Knowledge and Expertise
Qualifications
- Essential Criteria: Educated to a minimum of a Level 3 qualification.
- Desirable Criteria: Professional IT related qualification i.e. Cisco, Microsoft, ITIL or PRINCE2.
Experience
- Essential Criteria: Minimum of 1 year providing 1st / 2nd line support in a large virtualised environment using Microsoft Servers and Windows clients.
Specialist Knowledge
- Essential Criteria: 1 year experience of supporting the following technologies at a 1st / 2nd line level:
- Large, complex virtual server infrastructure
- Large, complex virtual desktop infrastructure
- Enterprise server & storage (SAN) Solutions
- Backup and disaster management solutions
- Microsoft server infrastructure: - E.g. Active directory, Group policy, re-directed documents
- Microsoft Cloud: Exchange, SharePoint, Skype for Business, Teams
- Local and wireless network switching, patching and cabling
- OS support including Windows desktops / Microsoft Office
- Virtual Server Environment
- Virtual Desktop Environment
- Thin client deployment
- Network Storage Solutions
- Enterprise Firewall solutions
- Microsoft server infrastructure: - Forefront Identity Manager, SCCM
- Cisco LAN switching and programming/DNS/IPv4 and v6, PoE, etc.
- Wireless Technology
- IP Telephony
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Technician I.T - Fixed Term until October 2025 employer: Hopwood Hall College
Contact Detail:
Hopwood Hall College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician I.T - Fixed Term until October 2025
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Servers, Windows clients, and virtual desktop infrastructure. Having hands-on experience or even personal projects related to these technologies can give you a significant edge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past. This role is highly customer-focused, so showcasing your ability to communicate effectively and support others will be crucial.
✨Tip Number 3
Research Hopwood Hall College and its IT Services team to understand their current projects and challenges. Being knowledgeable about their recent initiatives, especially the Windows 11 upgrade, will show your genuine interest in the role and help you stand out.
✨Tip Number 4
Network with current or former employees of Hopwood Hall College on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT Technician role, which can help you tailor your approach during the application process.
We think you need these skills to ace Technician I.T - Fixed Term until October 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided 1st or 2nd line support. Mention specific technologies you've worked with, such as Microsoft Servers and Windows clients, to align with the job requirements.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT and your commitment to providing excellent customer service. Use examples from your past experiences to demonstrate how you have successfully resolved IT incidents and supported users.
Highlight Relevant Skills: Clearly list your technical skills that match the job description, such as experience with virtual server environments, backup solutions, and network management. This will help the hiring team see your fit for the role at a glance.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Hopwood Hall College
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and helping others during the interview. Share specific examples of how you've supported users in the past, as this role requires a genuine passion for IT.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with various IT systems and technologies mentioned in the job description, such as Microsoft Servers, Windows clients, and virtual environments. Highlight any relevant projects or challenges you've tackled.
✨Emphasise Customer Service Skills
Since the role involves providing support to college stakeholders, it's crucial to showcase your customer service skills. Discuss how you handle difficult situations and ensure user satisfaction, as this will be key to delivering an outstanding IT service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you resolved IT incidents or supported major upgrades, and be ready to explain your thought process and actions taken.
