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- Tasks: Provide hands-on IT support and assist with major upgrade projects.
- Company: Join a dynamic IT Services Team at a leading educational institution.
- Benefits: Enjoy competitive pay, professional development opportunities, and a collaborative work environment.
- Why this job: Make a real impact on teaching and learning while enhancing your IT skills.
- Qualifications: Must have a Level 3 qualification and at least 1 year of IT support experience.
- Other info: This is a fixed-term role until October 2025, perfect for students seeking practical experience.
The predicted salary is between 24600 - 26500 £ per year.
Application Deadline: 15 June 2025
Department: IT Services
Location: Middleton
Compensation: £28,631 - £31,256 / year
Description
We are seeking a dynamic, energetic and knowledgeable IT Technician to join our IT Services Team on a fixed term contract for three months. The ideal candidate will demonstrate good working knowledge of various IT disciplines and will have a passion for IT and supporting others. The role entails Helpdesk and in-person support to College stakeholders across the breadth of the IT Service offer. This is a hands-on role which is varied and includes supporting large IT capital projects and ensuring stakeholders have access to functioning IT, resolving IT incidents (software and hardware) and supporting staff in their everyday IT use, in order to promote an excellent standard of IT for both teaching and learning and business support functions. A key focus of this position will be assisting the College's IT Services team with a major upgrade project to Windows 11 across both Rochdale and Middleton Campuses. Experience in an IT Support and/or an IT Service Delivery role is essential.
Key Responsibilities
- To provide 1st / 2nd line technical support for all network connected hardware and software including:
- Supporting an infrastructure including: VDI, Desktop PC / Thin Clients, Backups, Wi-Fi, Switches, Routers, Firewalls, Servers and other IT peripherals.
- Deliver an outstanding IT service that is highly customer focused, responding to requests for support in line with department service level agreement.
- To continually improve through self-development; researching existing and new technologies to ensure current and future provision meets the needs of the College.
- Provide a consistent and highly responsive customer centered service to all College IT users, and manage the timely execution of customer requests, taking a systematic approach to achieving department standards and targets.
- Maintain effective communication with customers ensuring their needs are fully understood and they are kept informed of progress when completing tasks.
- Work as a team to provide support to colleagues in IT services and the wider college community, to carry out department objectives and work plans, in particular when providing cover, planning network improvements, maintenance, upgrades and capital projects, in and out of term time.
- Strong commitment to maintaining business continuity and implementing capital projects.
- Under the direction of the Head of IT, maintain network availability to all system users and perform all necessary maintenance.
- Install, configure, and support College IT hardware and software. Manage the hardware and software environment to ensure 24 * 7 * 365 availability to both Staff and Students.
- Perform daily management of the College backups and file archives stored on the network to assist with disaster recovery and business continuity.
- Assist in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges.
- Manage the change control process following College guidelines to minimise downtime to end users.
- Strong and regular commitment to CPD and maintaining up to date technical knowledge and expertise, to effectively deliver the role and meet department and organisational objectives.
- Any other duties of a similar level of responsibility as may be required.
Skills, Knowledge and Expertise
Qualifications
Essential Criteria
- Educated to a minimum of a Level 3 qualification.
Desirable Criteria
- Professional IT related qualification i.e. Cisco, Microsoft, ITIL or PRINCE2.
Experience
Essential Criteria
- Minimum of 1 years providing 1st / 2nd line support in a large virtualised environment using Microsoft Servers and Windows clients.
Specialist Knowledge
Essential Criteria
- 1 years’ experience of supporting the following technologies at a 1st / 2nd line level:
- Large, complex virtual server infrastructure
- Large, complex virtual desktop infrastructure
- Enterprise server & storage (SAN) Solutions
- Backup and disaster management solutions
- Microsoft server infrastructure: - E.g. Active directory, Group policy, re-directed documents
- Microsoft Cloud: Exchange, SharePoint, Skype for Business, Teams
- Local and wireless network switching, patching and cabling
- OS support including Windows desktops / Microsoft Office
Desirable Criteria
- 1 years’ experience of supporting the following technologies at a 1st / 2nd line level:
- Virtual Server Environment
- Virtual Desktop Environment
- Thin client deployment
- Network Storage Solutions
- Enterprise Firewall solutions
- Microsoft server infrastructure: - Forefront Identity Manager, SCCM
- Cisco LAN switching and programming/DNS/IPv4 and v6, PoE, etc.
- Wireless Technology
- IP Telephony
Technician I.T - Fixed Term until October 2025 employer: Hopwood Hall College
Contact Detail:
Hopwood Hall College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician I.T - Fixed Term until October 2025
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Servers, Windows clients, and virtualised environments. Having hands-on experience or even personal projects involving these technologies can give you a significant edge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past. This role is highly customer-focused, so showcasing your ability to communicate effectively and provide support will be crucial.
✨Tip Number 3
Research the College's current IT infrastructure and any recent upgrades or projects they have undertaken. Being knowledgeable about their environment will not only impress your interviewers but also allow you to ask insightful questions that show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the College, if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Technician I.T - Fixed Term until October 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided 1st and 2nd line support. Mention specific technologies you've worked with that align with the job description, such as Microsoft Servers and Windows clients.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT and supporting others. Discuss your experience with large virtualised environments and how you can contribute to the College's IT Services team, especially regarding the Windows 11 upgrade project.
Highlight Relevant Skills: Clearly outline your technical skills related to the job, such as knowledge of network infrastructure, backup solutions, and customer service. Use bullet points for clarity and ensure they match the essential and desirable criteria listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Hopwood Hall College
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and helping others during the interview. Share specific examples of how you've supported users in the past, as this role is all about providing excellent customer service.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with the technologies mentioned in the job description, such as Microsoft Servers, Windows clients, and virtual environments. Highlight any relevant projects or challenges you've tackled in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot an IT issue or manage a project. Be ready to explain your thought process and the steps you took to resolve the situation.
✨Emphasise Teamwork and Communication
Since this role involves working closely with colleagues and stakeholders, be sure to highlight your teamwork and communication skills. Share examples of how you've collaborated with others to achieve common goals or improve IT services.
