At a Glance
- Tasks: Provide top-notch customer service and admin support for the College.
- Company: A vibrant college focused on student success and community engagement.
- Benefits: Flexible hours, term-time only, and opportunities for personal growth.
- Other info: Join a supportive team and enjoy a dynamic work environment.
- Why this job: Make a difference in students' lives while developing valuable skills.
- Qualifications: Level three qualification and strong customer service experience required.
The predicted salary is between 20000 - 25000 £ per year.
To work flexibly to provide a comprehensive customer service and administrative function for the College.
Key Responsibilities
- Deliver a high standard of customer service and administrative support for the College in line with the service outline.
- Ensure that the Student and College Service is of a high quality and fully meets the needs of the customers.
- Promote the provision of the Student and College Service to all users.
- Develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment, etc.).
- Ensure the college switchboard is manned at all times and maintain an outstanding level of service.
- Monitor administration requests and complete them in a timely manner.
- Assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance.
- Ensure continuous development and improvement of personal professional knowledge.
- Any other duties of a similar level of responsibility may be required.
Qualifications
- Educated to a minimum of level three qualification.
- Minimum of level two English and maths qualifications.
Experience
- Customer service skills and experience.
- Administration skills and experience.
- Experience of being multi-skilled and working flexibly in order to respond to changing priorities.
Specialist Knowledge
- Knowledge and understanding of the college business (e.g. structure, curriculum).
- Knowledge of administrative, customer service and quality standards.
- Ability to work with learners and understand the issues facing different groups of learners.
- Knowledge of college systems and processes.
IT Skills
- Advanced user of Microsoft Office 365.
- Ability to use technology to generate information and improve efficiency.
Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - F[...] in Rochdale employer: Hopwood Hall College
As a Student & College Services Administrator and Switchboard Operator, you will thrive in a supportive and dynamic environment that prioritises exceptional customer service and professional development. Our college fosters a collaborative work culture, offering flexible working hours during term time and additional weeks, ensuring a healthy work-life balance while providing opportunities for personal growth and skill enhancement. Join us to make a meaningful impact on our students' educational journeys in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - F[...] in Rochdale
✨Tip Number 1
Get to know the college inside out! Familiarise yourself with their services, curriculum, and any recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on the switchboard or while assisting students. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events. Building relationships can give you insider info and might even lead to a recommendation when you apply through our website.
✨Tip Number 4
Stay flexible and adaptable! The role requires juggling multiple tasks, so be ready to showcase your multi-tasking abilities during interviews. Share examples of how you've successfully managed changing priorities in the past.
We think you need these skills to ace Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - F[...] in Rochdale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can deliver that high standard of customer service and administrative support we value.
Showcase Your Customer Service Skills:Since this role is all about providing top-notch customer service, share specific examples from your past experiences. Let us know how you've handled customer queries or improved service delivery in previous roles.
Highlight Your Flexibility:We love candidates who can adapt to changing priorities! Mention any experiences where you've had to juggle multiple tasks or adjust your approach to meet different needs. It shows us you're ready for the dynamic environment at the college.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hopwood Hall College
✨Know Your Stuff
Make sure you brush up on the college's structure, curriculum, and services. Being able to discuss these confidently will show that you're genuinely interested and prepared for the role.
✨Customer Service is Key
Prepare examples of your previous customer service experiences. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to deliver high-quality service.
✨Flexibility is Your Friend
Since the role requires you to be multi-skilled and adaptable, be ready to discuss times when you've successfully managed changing priorities. Highlight your ability to juggle tasks and stay organised under pressure.
✨Tech Savvy
Familiarise yourself with Microsoft Office 365 and any other relevant technology. Be prepared to discuss how you've used tech to improve efficiency in past roles, as this will be crucial for the administrative side of the job.
