At a Glance
- Tasks: Provide top-notch customer service and admin support for students and the college.
- Company: Join a supportive college environment focused on student success.
- Benefits: Enjoy free gym access, generous holidays, and discounts on services.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a difference in students' lives while developing your skills.
- Qualifications: Level three qualification and strong customer service experience required.
The predicted salary is between 18900 - 23100 £ per year.
To work flexibly to provide a comprehensive customer service and administrative function for the College.
Key Responsibilities
- To deliver a high standard of customer service and administrative support for the College in line with the service outline.
- To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers.
- To promote the provision of the Student and College Service to all users.
- To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc).
- To ensure the college switchboard is manned at all times and maintaining outstanding level of service.
- To monitor administration requests and complete timely.
- To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance.
- Ensure continuous development and improvement of personal professional knowledge.
- Any other duties of a similar level of responsibility may be required.
Skills, Knowledge and Expertise
Qualifications Essential Criteria
- Educated to a minimum of level three qualification.
- Minimum of level two English and maths qualifications.
Experience Essential Criteria
- Customer service skills and experience.
- Administration skills and experience.
- Experience of being multi-skilled and working flexibly in order to respond to changing priorities.
Specialist Knowledge Essential Criteria
- Knowledge and understanding of the college business (e.g. structure, curriculum).
- Knowledge of administrative, customer service and quality standards.
- Ability to work with learners and understand the issues facing different groups of learners.
- Knowledge of college systems and processes.
IT Skills Essential Criteria
- Advanced user of Microsoft Office 365.
- Ability to use technology to generate information and improve efficiency.
About Hopwood Hall STAFF BENEFITS
- Career average pension scheme.
- Free gym membership at our Middleton Campus Sports Arena.
- Purchase loans for computers and bikes.
- Staff discount at the Colleges Riverside Salon, Sports Arena and Holiday Clubs.
- On-site nursery (Rochdale Campus).
- Credit union for savings, low cost loans and life assurance.
- Free on-site parking.
- On-site Dog Kennels (spaces not guaranteed).
- An electric and hybrid car salary sacrifice scheme (with charging points on site).
- A cycle to work scheme.
- Discounted public transport tickets.
- Generous holiday entitlement (Teaching staff: 53 days, Business Support staff: 35 days (From 1st August 2026).
Student Services Administrator in Bolton employer: Hopwood Hall College
Hopwood Hall College is an excellent employer, offering a supportive and collaborative work culture that prioritises the professional development of its staff. Located in Middleton, the college provides unique opportunities for growth through innovative teaching methods and engagement with a diverse student body, making it a rewarding place to inspire the next generation of carpenters and joiners.
We think you need these skills to ace Student Services Administrator in Bolton
Customer Service Skills
Administration Skills
Multi-Skilled Flexibility
Knowledge of College Business
Understanding of Learner Issues
Knowledge of Administrative Standards
Knowledge of Customer Service Standards
