Senior Account Manager (Cars)

As the Senior Account Manager, you will lead our commercial efforts for the Cars vertical. This will entail owning and managing a wide range of enterprise-level partnerships with ground transportation companies, third party providers and technology providers. You will work collaboratively with these suppliers to ensure Hopper can offer its end customers the best prices, products and experience available in the market.

You will identify opportunities to maximize car rental sales in Hopper’s consumer and B2B marketplace, analyzing and sharing data insights, trends and growth opportunities with supplier partners. You’ll create and implement programs and enhancements that benefit our end customers. You will maintain close communication with suppliers, demonstrate the value of the Hopper marketplace and ensure support issues are resolved.

Responsibilities

• Commercial Strategy – Partner with the Travel BU leadership to define the growth strategy; identity initiatives to grow the business and develop executional plans

• Strategic Account Management – Serve as the primary point of contact with ground transportation providers, leading initiatives that optimize revenue and ensure customer satisfaction; conduct Quarterly Business Reviews with senior point of contacts, sharing market insights, competitive benchmarking and Hopper growth opportunities

• Business Development – Source, pursue and close deals and/or partnerships with new accounts on a Global level and depending on our demand needs

• Cross-Functional Collaboration – Collaborate cross-functionally with the rest of the Travel leadership team, and with teams such as Revenue Ops and Product, to deliver partner performance and partner satisfaction in the long-run

• Commercial Operation – Secure competitive content, rates and availability from ground transportation partners. Manage the implementation of rate codes, rate types and other content qualifiers with suppliers

• Commercial Growth – Identify opportunities for growth: Collaborate with ground transportation providers to target and achieve strategies that improve supplier performance, such as better pricing, increased revenue per booking, customer satisfaction, geographic expansion opportunities, marketing opportunities, etc.

Minimum Qualifications

• Track Record – 7+ years of proven success in Account Management, Business Development or Operations

• Business Development & Commercial Growth – Experience closing deals in a complex sales cycle involving multiple relationship touchpoints

• Account Management – Managing external and internal relationships across different functions (e.g. product, commercial, and operations) and with senior point of contacts

• Performance Analysis – Leverage data and analytics to identify opportunities for business growth and build supporting business cases

• Communication Skills – Excellent written and verbal communication skills. Ability to present strategic recommendations and insights to executive level audiences with a focus on business impact and high level decision making

• Approach – Bias for action, a creative and data-oriented approach to problem-solving

Preferred Qualifications

• Domain Experience – Experience at an Online Travel Agency (OTA), Travel Management Company (TMC), Ground Transportation (car rental) Company, or Travel Technology

• Negotiation – Driving influence across all organisational levels, including executive levels

• Program & Project Management – Structuring, prioritising and delivering high-quality work, with and through people, in a timely manner

Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.

• Unlimited PTO.

• Carrot Cash travel stipend.

• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.

• Please ask us about our very generous parental leave, much above industry standards!

• Entrepreneurial culture where pushing limits and taking risks is everyday business.

• Open communication with management and company leadership.

• Small, dynamic teams = massive impact.

• 100% employer paid Medical, Dental and Vision coverage for employees.

• Access to Disability & Life insurance.

• Health Reimbursement Account (HRA).

• DCA/ FSA and access to 401k plan.

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Here are just a few stats that demonstrate the company’s recent growth:

• Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.

• Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

• Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

• Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.

  Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

  Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.

  Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..

  Come take off with us!

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