Principal Product Manager - Pricing and Personalization

We are seeking an exceptional, AI-native Senior+ Product Manager to build and lead the intelligence and reconciliation backbone of HTS across Flights, Hotels, Cars, and Ancillaries. This role owns the systems that define pricing intelligence, supplier performance reporting, and financial truth across millions of travel transactions. You will design and scale model-driven infrastructure that continuously interprets transactional data, generates reference pricing, detects performance shifts, reconciles financial flows, and governs revenue integrity in real time. This is a foundational role at the intersection of marketplace economics, machine learning, and financial systems. You will partner deeply with Data Science and Engineering to productionize predictive models, define evaluation frameworks, manage model lifecycles, and ensure intelligence systems are measurable, adaptive, and trusted. The work you do will directly shape partner economics, supplier transparency, and HTS’s global commerce platform.

What would your day-to-day look like:

• Own the end-to-end strategy and roadmap for pricing intelligence, supplier performance intelligence, and financial reconciliation across all travel verticals.
• Architect and evolve reference pricing systems leveraging predictive modeling, elasticity signals, competitive benchmarking, and real-time anomaly detection.
• Build the supplier intelligence layer, transforming transactional data into automated performance signals, demand insights, and pricing diagnostics.
• Establish and govern the canonical source of truth for revenue, margin, take rate, transactions, and cancellations across systems and partners.
• Design model evaluation, monitoring, and feedback frameworks, including drift detection and continuous improvement mechanisms.
• Drive cross-functional execution across Engineering, Data Science, Finance, Commercial, and Supply to deliver production-grade, model-integrated infrastructure.

An ideal candidate has:

• 5+ years of Product Management experience, including ownership of AI-native products and model-driven systems in production.
• Hands-on experience writing prompts, designing evaluation harnesses, or prototyping with LLMs/foundation models as part of their PM workflow.
• Strong fluency working independently with SQL and large-scale transactional datasets.
• Demonstrated experience operating as an AI-native PM, with hands-on ownership of model lifecycle management including problem framing, signal design, evaluation metrics, monitoring frameworks, drift detection, and retraining strategies.
• Experience shipping predictive systems, anomaly detection platforms, automated decisioning infrastructure, or model-driven pricing systems at scale.
• Experience owning pricing systems, financial reporting platforms or marketplace intelligence tools.
• Deep understanding of marketplace economics, revenue mechanics, and pricing strategy.
• Track record of delivering complex, cross-functional systems with measurable business impact.
• Exceptional communicator able to operate effectively across technical and commercial stakeholders.

Bonus:

• Prior experience in Data Science, Engineering, or a highly technical role.
• Background in travel commerce, fintech, ads, or other transaction-heavy marketplace environments.

Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages.
• Hopper covers 100% of the premiums for the employee for a group insurance plan through Vitality Health.
• Automatic contributions when you start with Hopper through Smart Pension.
• Very generous parental leave, much above industry standards.
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
• Carrot Cash travel stipend.
• Unlimited PTO.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category.