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For Companies At a Glance
- Tasks: Be the go-to tech expert for our B2B partners and solve their challenges.
- Company: Join Hopper Technology Solutions, a leader in white-label travel platforms.
- Benefits: Enjoy a competitive salary, unlimited PTO, and generous parental leave.
- Why this job: Make a real impact in a dynamic, entrepreneurial environment with remote flexibility.
- Qualifications: Strong communication skills and experience in technical account management are essential.
- Other info: Work with innovative teams and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Hopper Technology Solutions (HTS) powers white‐label travel platforms for large financial institutions and airlines. As our strategic partner portfolio grows, we need a highly skilled Technical Account Manager (TAM) to act as the technical liaison for multiple partners, ensuring reliable support, clear communication, and continuous process improvement.
Responsibilities
- Serve as the primary technical point of contact for multiple B2B partners.
- Translate partner inquiries into structured, actionable requests with complete context.
- Perform technical triage: reproduce issues, collect logs, evaluate severity, and assess root cause.
- Coordinate closely with Product, Engineering, Supply, and Customer Experience teams to resolve escalations.
- Design and refine intake workflows, triage mechanisms, escalation paths, and communication standards.
- Maintain clear follow‐through, alignment, and ownership across parallel workstreams.
- Advocate for partner needs while keeping internal teams focused and efficient.
- Contribute to playbooks, documentation, and partner‐facing resources to scale operational excellence.
Required Qualifications
- Excellent communicator able to build trust with partners and internal teams.
- Experience with technical account management, solutions engineering, or a similar hybrid role.
- Strong prioritization, context‐switching, and organizational skills.
- Proficiency in interpreting logs, analyzing data, exploring APIs, and using monitoring tools.
- Strong judgement in evaluating severity, partner impact, and operational urgency.
Nice to Have
- Intermediate or advanced SQL skills; experience with BI tools or large datasets.
- Familiarity with API debugging, distributed systems, or SaaS platform operations.
- Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk, Salesforce, etc.).
- Background improving cross‐functional workflows or partner‐facing operations at scale.
Benefits & Compensation
- Competitive salary CA$160K – CA$250K.
- Upside equity package in a pre‐IPO company.
- Company covers 100 % of employee premiums for a group insurance plan.
- Automatic contributions via Smart Pension.
- Generous parental leave above industry standards.
- Access to co‐working space on demand and work‐from‐home stipend.
- Carrot Cash travel stipend.
- Unlimited PTO.
- Entrepreneurial culture, open communication with leadership, and high impact in small teams.
Technical Account Manager - Commerce / Partner Success (100% Remote - UK) in London employer: Hopper
Contact Detail:
Hopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Commerce / Partner Success (100% Remote - UK) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Hopper Technology Solutions. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about APIs, SQL, and any tools mentioned in the job description. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've triaged issues or improved workflows. This is your chance to demonstrate how you can advocate for partners and keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Hopper Technology Solutions.
We think you need these skills to ace Technical Account Manager - Commerce / Partner Success (100% Remote - UK) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in technical account management and how it aligns with our needs at Hopper Technology Solutions.
Show Off Your Communication Skills: As a TAM, you'll need to build trust with partners and internal teams. Use your application to demonstrate your excellent communication skills. Share examples of how you've effectively communicated complex technical issues in the past.
Highlight Relevant Experience: Don’t forget to showcase any experience you have with APIs, data analysis, or ticketing systems like Zendesk or Jira. This will help us see how you can hit the ground running in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Hopper
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate your technical prowess. Brush up on your knowledge of APIs, data analysis, and any relevant tools like SQL or BI platforms. Be ready to discuss how you've used these skills in past roles.
✨Showcase Your Communication Skills
This role requires excellent communication with both partners and internal teams. Prepare examples of how you've built trust and facilitated clear communication in previous positions. Think about specific situations where your communication made a difference.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle technical issues. Prepare to walk through your thought process when triaging problems, including how you assess severity and impact. Use real-life examples to illustrate your approach.
✨Understand the Company and Its Partners
Research Hopper Technology Solutions and its partner ecosystem. Familiarise yourself with their products and services, and think about how you can contribute to their success. This will show your genuine interest and help you tailor your responses during the interview.
