Product Manager Needed [Remote] in London

About the RoleHTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. What would your day-to-day look likeOwn the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websitesEngage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partnersPartner with Partner Solutions on implementation and onboardingDrive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assetsBuild working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideasDefine and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation qualitySpecify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation dataStay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmapAn ideal candidate has8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent space strongly preferredDesign fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean teamThe ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they buildHands-on front-end experience, having built or shipped web front ends and able to engage engineers crediblyDeep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product levelA data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation qualityWorking familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modesPerks and benefits of working with usWell-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packagesHopper covers 100% of the premiums for the employee for a group insurance plan through Vitality HealthAutomatic contributions when you start with Hopper through Smart PensionPlease ask us about our very generous parental leave, much above industry standardsAccess to co-working space on demand through FlexDesk and a work-from-home stipendCarrot Cash travel stipendUnlimited PTOEntrepreneurial culture where pushing limits and taking risks is everyday businessOpen communication with management and company leadershipSmall, dynamic teams with massive impactAbout HopperAt Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips. While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. LI-RemoteAt Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. LocationEngland - Remote;