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For Companies At a Glance
- Tasks: Be the go-to tech expert for our B2B partners and solve their challenges.
- Company: Join Hopper Technology Solutions, a leader in white-label travel platforms.
- Benefits: Competitive salary, equity options, unlimited PTO, and generous parental leave.
- Why this job: Make a real impact in a dynamic, entrepreneurial environment with remote flexibility.
- Qualifications: Strong communication skills and experience in technical account management.
- Other info: Work with innovative teams and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hopper Technology Solutions (HTS) powers white‑label travel platforms for large financial institutions and airlines. As our strategic partner portfolio grows, we need a highly skilled Technical Account Manager (TAM) to act as the technical liaison for multiple partners, ensuring reliable support, clear communication, and continuous process improvement.
Responsibilities
- Serve as the primary technical point of contact for multiple B2B partners.
- Translate partner inquiries into structured, actionable requests with complete context.
- Perform technical triage: reproduce issues, collect logs, evaluate severity, and assess root cause.
- Coordinate closely with Product, Engineering, Supply, and Customer Experience teams to resolve escalations.
- Design and refine intake workflows, triage mechanisms, escalation paths, and communication standards.
- Maintain clear follow‑through, alignment, and ownership across parallel workstreams.
- Advocate for partner needs while keeping internal teams focused and efficient.
- Contribute to playbooks, documentation, and partner‑facing resources to scale operational excellence.
Required Qualifications
- Excellent communicator able to build trust with partners and internal teams.
- Experience with technical account management, solutions engineering, or a similar hybrid role.
- Strong prioritization, context‑switching, and organizational skills.
- Proficiency in interpreting logs, analyzing data, exploring APIs, and using monitoring tools.
- Strong judgement in evaluating severity, partner impact, and operational urgency.
Nice to Have
- Intermediate or advanced SQL skills; experience with BI tools or large datasets.
- Familiarity with API debugging, distributed systems, or SaaS platform operations.
- Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk, Salesforce, etc.).
- Background improving cross‑functional workflows or partner‑facing operations at scale.
Benefits & Compensation
- Competitive salary CA$160K – CA$250K.
- Upside equity package in a pre‑IPO company.
- Company covers 100 % of employee premiums for a group insurance plan.
- Automatic contributions via Smart Pension.
- Generous parental leave above industry standards.
- Access to co‑working space on demand and work‑from‑home stipend.
- Carrot Cash travel stipend.
- Unlimited PTO.
- Entrepreneurial culture, open communication with leadership, and high impact in small teams.
Technical Account Manager - Commerce / Partner Success (100% Remote - UK) in City of London employer: Hopper
Contact Detail:
Hopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Commerce / Partner Success (100% Remote - UK) in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hopper Technology Solutions on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common technical account management scenarios. We should be ready to discuss how we’d handle partner inquiries and technical issues. Role-playing with a friend can help us nail our responses!
✨Tip Number 3
Showcase our problem-solving skills during interviews. Think of examples where we’ve successfully triaged issues or improved workflows. This will demonstrate our ability to advocate for partners while keeping teams aligned.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team at Hopper Technology Solutions.
We think you need these skills to ace Technical Account Manager - Commerce / Partner Success (100% Remote - UK) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in technical account management and how it aligns with our needs at Hopper Technology Solutions.
Show Off Your Communication Skills: Since this role is all about building trust and clear communication, give examples of how you've successfully communicated with partners or internal teams in the past. We want to see your ability to translate technical jargon into understandable terms!
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Share specific instances where you’ve triaged technical issues or improved processes. This will show us that you can handle the challenges that come with being a TAM.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Hopper
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate your understanding of technical concepts. Brush up on your knowledge of APIs, data analysis, and any relevant tools like SQL or BI platforms. Be ready to discuss how you've used these skills in past roles.
✨Showcase Your Communication Skills
This role requires excellent communication with both partners and internal teams. Prepare examples of how you've built trust and facilitated clear communication in previous positions. Think about specific situations where you successfully navigated complex conversations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle technical issues. Prepare to walk through your thought process when triaging problems, including how you assess severity and impact. Use real-life examples to illustrate your approach to resolving escalations.
✨Demonstrate Organisational Skills
With multiple partners and tasks at hand, showcasing your organisational skills is key. Be ready to discuss how you prioritise tasks, manage workflows, and ensure follow-through on projects. Highlight any experience you have with ticketing systems or workflow optimisation.
