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For Companies At a Glance
- Tasks: Design and improve backend systems for customer self-service and internal tools.
- Company: Join a leading tech company focused on enhancing customer experiences.
- Benefits: Remote work, career growth, and a collaborative team environment.
- Why this job: Make a real impact using cutting-edge technologies like AI.
- Qualifications: 3+ years in software engineering with strong API and cloud skills.
- Other info: Exciting opportunities to work with innovative technologies and cross-functional teams.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Collaborative environment with cross‑functional teams
- Direct impact on enhancing customer experiences and agent efficiency
- Involvement in cutting‑edge technologies such as AI and conversational systems
What to Expect (Job Responsibilities):
- Design, build, and improve backend and full‑stack systems for customer self‑service and internal tools
- Develop scalable APIs, microservices, and orchestration logic for post‑booking journeys
- Collaborate with product, design, AI, and operations teams to deliver streamlined customer experiences
- Integrate with external systems to support internal use cases and partner deployments
- Own features end‑to‑end, from design through implementation and monitoring
What is Required (Qualifications):
- 3+ years of experience in software engineering, especially with large‑scale distributed systems or customer‑facing applications
- Strong technical background in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
- Experience in designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems
- Familiarity with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
- Strong communication skills and ability to collaborate with cross‑functional teams
How to Stand Out (Preferred Qualifications):
- Experience with conversational AI, LLM orchestration, or automation systems
- Background in building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with React, TypeScript, or modern frontend frameworks
- Experience integrating with external systems like telephony APIs or payment gateways
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
Senior Software Engineer - Customer Experience Platform in Boston employer: Hopper
Contact Detail:
Hopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Software Engineer - Customer Experience Platform in Boston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to referrals and insider info that could give you the edge.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your projects. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role. Research the company’s culture and values, and align your skills and experiences with what they’re looking for. This shows genuine interest and can set you apart.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Senior Software Engineer - Customer Experience Platform in Boston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with large-scale distributed systems and customer-facing applications. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experiences and how your background in software engineering makes you a perfect fit for our team.
Showcase Your Technical Skills: Be specific about your technical expertise in modern frontend and backend development, APIs, and cloud infrastructure. We love seeing candidates who can clearly articulate their experience with tools like PostgreSQL, AWS, or GCP.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hopper
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in backend and full-stack development. Be ready to discuss your experience with APIs, microservices, and cloud platforms like AWS or GCP. They’ll likely ask you to solve problems on the spot, so practice coding challenges related to distributed systems.
✨Showcase Your Collaboration Skills
Since this role involves working with cross-functional teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight any projects where you worked closely with product, design, or AI teams to enhance customer experiences. Communication is key!
✨Demonstrate Your Problem-Solving Abilities
Think about specific challenges you've faced in previous roles and how you overcame them. Be ready to discuss your thought process and the impact of your solutions on customer service or agent efficiency. This will show that you can own features end-to-end.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in conversational AI and automation systems. If you have experience with technologies relevant to the travel industry, like PSS/GDS or CRM tools, make sure to mention it. Showing that you’re knowledgeable about the field can set you apart from other candidates.
