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For Companies At a Glance
- Tasks: Lead the design of innovative tools to enhance customer service and agent workflows.
- Company: Join a leading travel tech company known for its innovation and growth.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for continuous learning.
- Why this job: Make a real difference in customer experiences using cutting-edge AI technologies.
- Qualifications: Strong understanding of contact centres and excellent computer skills required.
- Other info: Be part of a dynamic team with exciting career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel technology company is looking for a Systems Enablement Manager to optimize customer service and agent workflows. The role involves designing interaction tools and leveraging AI technologies to improve customer autonomy. The ideal candidate should have a strong understanding of contact centers, with excellent computer skills and a willingness to learn continuously. This position offers the chance to be part of a dynamic, rapidly growing company recognized for innovation in the travel industry.
Automation & Self-Service Systems Lead employer: Hopper
Contact Detail:
Hopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation & Self-Service Systems Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the travel tech industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with AI technologies or contact centres, be ready to discuss specific examples. We want to see how you can optimise workflows!
✨Tip Number 3
Prepare for the interview by researching the company’s latest innovations. We love candidates who are genuinely interested in what we do and can bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team.
We think you need these skills to ace Automation & Self-Service Systems Lead
Some tips for your application 🫡
Show Your Passion for Travel Tech: When writing your application, let your enthusiasm for the travel technology industry shine through. We want to see how your passion aligns with our mission to innovate and enhance customer experiences.
Highlight Relevant Experience: Make sure to showcase any experience you have in contact centres or customer service optimisation. We’re looking for candidates who can demonstrate their understanding of agent workflows and how they can improve them.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at StudySmarter.
How to prepare for a job interview at Hopper
✨Know Your Tech
Make sure you brush up on the latest AI technologies and interaction tools relevant to customer service. Being able to discuss how these can optimise workflows will show your understanding of the role and impress the interviewers.
✨Showcase Your Experience
Prepare specific examples from your past work in contact centres or similar environments. Highlight how you've improved processes or customer autonomy, as this aligns perfectly with what the company is looking for.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the company's innovation and growth. Inquire about their current projects or future plans in AI and automation, which shows you're thinking ahead and are genuinely interested.
✨Emphasise Continuous Learning
Since the ideal candidate should have a willingness to learn continuously, be ready to discuss how you keep your skills sharp. Mention any courses, certifications, or self-study you've undertaken to stay updated in the tech field.
