At a Glance
- Tasks: Lead the implementation of innovative healthcare technology and ensure client success.
- Company: Join Hopper Healthcare, a pioneer in unifying healthcare systems.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth and collaboration in a global team.
- Why this job: Be part of a mission to improve patient care and transform healthcare delivery.
- Qualifications: 5+ years in tech or consulting, with experience in UK healthcare.
The predicted salary is between 42750 - 52250 £ per year.
Experience with the UK Healthcare sector, technology, consulting, practitioner.
Minimum of 5 years working in a relevant technology, consulting or customer success.
Happy to travel as part of your role - up to 15%.
Right to work in the UK for the duration of the contract.
The role is an 18 month Fixed Term Contract. As a Customer Success Manager, you will be reporting to the VP Customer Success (UK) and working closely with our global Team. You will be joining the UK-based Customer Success team helping deploy our technology to the NHS and private providers in the UK and overseas. Initially, this will be focused on our myrecovery patient platform, but is likely to extend to other products in the Hopper Healthcare suite during 2027.
Responsibilities:
- Lead the implementation of the myrecovery platform to NHS Trusts and private providers, from understanding the initial requirements to training, launch and transition to BAU.
- Play a pivotal role in the adoption of the product ensuring long-term success of our clients.
- Follow our implementation methodology and work closely with the Head of Customer Success to continue to improve our processes as we scale.
- Manage relationships with a range of stakeholders, both clinical and operational, at our client sites.
- Fully understand our customer requirements, what success means to them and do everything we can to ensure our solutions deliver our clients value.
- Liaise closely with a range of internal teams and stakeholders to ensure timely and accurate implementations are delivered.
- Work closely with the product team, feeding back the 'voice of the customer' from both UK clinician and patient perspectives, as we build towards a major platform upgrade.
- Track product adoption and customer health against agreed KPIs.
- Contribute to high levels of customer satisfaction, leading to a smooth renewals process.
- Uncover expansion and upsell opportunities to handover to the business development team.
Requirements - (skills/experience) are required:
- At least 5 years experience working in a relevant technology, consulting or customer success role.
- Experience in the UK Healthcare sector, either working with a relevant technology, consulting or as a practitioner.
- Excellent communication skills and ability to build strong relationships with a variety of different stakeholders.
- Project management skills and experience running multiple deployments or projects simultaneously.
- Comfortable working independently in a fast-paced environment and able to balance competing priorities across multiple clients at the same time.
- Strong attention to detail.
Requirements - (skills/experience) are desirable:
- Experience of deploying technology in a healthcare setting in primary or secondary care; experience of working with or within the NHS would be particularly beneficial.
- Full UK clean driving license, access to a car and willingness to travel within the UK as required.
- Experience of working as part of a larger global Customer Success team and ability to share past experiences as we grow our CS function.
- We would prefer candidates to be commutable distance to our London office (Near Oxford Circus) and willing to travel to clients in the North of England.
About Hopper Healthcare:
Hopper Healthcare was built to solve one of healthcare's greatest challenges: fragmentation. Clinical, operational, and financial systems were never designed to work as one - and the result is inefficiency, variation and preventable risk. We created hopper as a configurable, intelligent healthcare operating system that connects data, workflows and people across the entire care continuum. By unifying infrastructure and embedding intelligence at every layer, we enable organizations to deliver better outcomes, stronger performance and more equitable access to care.
Hopper Healthcare Patient Management (myrecovery.com) connects patients, clinicians and care teams across the entire care journey. From digital onboarding and risk assessment to remote monitoring, virtual care and patient-reported outcomes, every interaction is unified in one seamless experience. Hopper Healthcare customers can invite their patients to download the myrecovery app from Apple App Store or Google Play Store.
We are experiencing significant growth in patient and clinician users globally across the NHS, state-wide US hospital networks and global medical device companies. We are looking for problem-solvers who are analytical, proactive, and delivery-focused. If you're a self-starter who thrives on collaboration and is passionate about improving patient care, we'd love to hear from you.
Customer Success Manager (18 Month FTC) in City of Westminster employer: Hopper Inc.
Hopper is an exceptional employer that fosters a collaborative and innovative work culture, allowing Senior AI Fintech Engineers to thrive in a remote environment. With a strong focus on employee growth, Hopper offers opportunities for professional development and the chance to work on impactful projects that enhance customer experience and drive revenue. The company's commitment to cutting-edge technology and real-time solutions makes it a unique place for those looking to make a meaningful contribution in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (18 Month FTC) in City of Westminster
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hopper Inc..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hopper Inc.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager (18 Month FTC) in City of Westminster
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hopper Inc..
How to prepare for a job interview at Hopper Inc.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hopper Inc.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hopper Inc. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
