Experience with the UK Healthcare sector, technology, consulting, pratictioner
Minimum of 5 years working in a relevant technology, consulting or customer success
Happy to travel as part of your role - up to 15%
Right to work in the UK for the duration of the contract
The Role
The role is an 18 month Fixed Term Contract. As a Customer Success Manager, you will be reporting to the VP Customer Success (UK) and working closely with our global Team. You wi ll be joining the UK-based Customer Success team helping deploy our technology to the NHS and private providers in the UK and overseas. Initially, this will be focused on our myrecovery patient platform, but is likely to extend to other products in the Hopper Healthcare suite during 2027.
Responsibilities
- Lead the implementation of the myrecovery platform to NHS Trusts and private providers. From understanding the initial requirements to training, launch and transition to BAU. You’ll play a pivotal role in the adoption of the product, ensuring long-term success of our clients.
- Follow our implementation methodology and work closely with the Head of Customer Success to continue to improve our processes as we scale.
- Manage relationships with a range of stakeholders, both clinical and operational, at our client sites.
- Fully understand our customer requirements, what success means to them and do everything we can to ensure our solutions deliver our clients value
- Liaise closely with a range of internal teams and stakeholders to ensure timely and accurate implementations are delivered
- Work closely with the product team, feeding back the ‘voice of the customer’ from both UK clinician and patient perspectives, as we build towards a major platform upgrade.
- Track product adoption and customer health against agreed KPIs
- Contribute to high levels of customer satisfaction, leading to a smooth renewals process
- Uncovering expansion and upsell opportunities to handover to the business development team
The following Requirements - (skills/experience) are required:
- At least 5 years experience working in a relevant technology, consulting or customer success role.
- Experience in the UK Healthcare sector, either working with a relevant technology, consulting or as a practitioner.
- Excellent communication skills and ability to build strong relationships with a variety of different stakeholders
- Project management skills and experience running multiple deployments or projects simultaneously
- Comfortable working independently in a fast-paced environment and able to balance competing priorities across multiple clients at the same time
- Strong attention to detail
The following Requirements - (skills/experience) are desirable:
- Experience of deploying technology in a healthcare setting in primary or secondary care - experience of working with or within the NHS would be particularly beneficial
- Full UK clean driving license, access to a car and willingness to travel within the UK as required
- Experience of working as part of a larger global Customer Success team and ability to share past experiences as we grow our CS function
We would prefer candidates to be commutable distance to our London office (Near Oxford Circus) and willing to travel to clients in the North of England.
About Hopper Healthcare
Hopper Healthcare was built to solve one of healthcare’s greatest challenges: fragmentation. Clinical, operational, and financial systems were never designed to work as one – and the result is inefficiency, variation and preventable risk. We created hopper as a configurable, intelligent healthcare operating system that connects data, workflows and people across the entire care continuum. By unifying infrastructure and embedding intelligence at every layer, we enable organizations to deliver better outcomes, stronger performance and more equitable access to care.
Hopper Healthcare Patient Management (myrecovery.com) connects patients, clinicians and care teams across the entire care journey. From digital onboarding and risk assessment to remote monitoring, virtual care and patient-reported outcomes, every interaction is unified in one seamless experience. Hopper Healthcare customers can invite their patients to download the myrecovery app from Apple App Store or Google Play Store.
We are experiencing significant growth in patient and clinician users globally across the NHS, state-wide US hospital networks and global medical device companies. We are looking for problem-solvers who are analytical, proactive, and delivery-focused. If you're a self-starter who thrives on collaboration and is passionate a bout improving patient care, we'd love to hear from you.
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