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- Tasks: Join our team as a Customer Services Coordinator, providing top-notch support to our customers.
- Company: Hopkins Homes is a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy bonuses, enhanced pension, 26 days holiday, and retail discounts.
- Why this job: Be part of a friendly team making a positive impact in the housing market.
- Qualifications: Strong interpersonal skills and some technical knowledge of house building preferred.
- Other info: Work from Bury St. Edmunds and help improve customer satisfaction ratings.
The predicted salary is between 28800 - 43200 £ per year.
Hopkins Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- Bonus scheme
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Retail discount portal
- Employee Assistance Programme
Hopkins Homes has an opportunity for a Customer Services Coordinator to join a friendly team based from Bury St.Edmunds. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Working in a call centre environment speaking with customers and residential development sites
- Being responsible for ensuring reported defects are logged with Sites team
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
- Prepare and submit progress reports to the Customer Care Manager
- Maintain accurate audit trails and ensure documentation is filed in an organised manner
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
We’re looking for the following experience or skills:
- Strong interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate negotiation skills
- Ability to stay calm, professional and display patience when dealing directly with customer complaints
- Recognise the importance of customer service
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Able to work independently ensuring our aftersales service is impartial
- Intermediate skills in Microsoft Excel and Word
- Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.
Customer Services Coordinator employer: Hopkins Homes
Contact Detail:
Hopkins Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the housebuilding industry, especially the specific processes and terminology used by Hopkins Homes. Understanding the basics of construction, defects, and customer service in this context will help you stand out during interviews.
✨Tip Number 2
Practice your interpersonal and negotiation skills. Since the role involves dealing with customers and subcontractors, being able to communicate effectively and resolve conflicts will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges in the housebuilding sector. Being prepared with examples of how you would handle specific situations can demonstrate your problem-solving abilities and commitment to customer satisfaction.
✨Tip Number 4
Network with current or former employees of Hopkins Homes or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re a great fit for the team.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Services Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the housebuilding industry. Use specific examples from your past experiences to demonstrate your interpersonal and negotiation skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, particularly in a call centre or similar environment. Mention any technical knowledge related to house building and your proficiency in Microsoft Excel and Word.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hopkins Homes
✨Show Your Passion for Customer Service
Hopkins Homes values a customer-focused approach, so make sure to express your enthusiasm for providing excellent service. Share examples from your past experiences where you went above and beyond to help customers.
✨Demonstrate Your Problem-Solving Skills
As a Customer Services Coordinator, you'll need to handle complaints and defects efficiently. Prepare to discuss specific situations where you successfully resolved issues, highlighting your negotiation skills and ability to stay calm under pressure.
✨Familiarise Yourself with the Company
Research Hopkins Homes and their commitment to sustainability and quality. Understanding their mission will allow you to align your answers with their values, showing that you're not just looking for any job, but specifically want to be part of their team.
✨Prepare for Technical Questions
Given the technical aspects of the role, brush up on your knowledge of house building, including common defects and remedial works. Be ready to discuss how you would assess and manage these issues in a practical scenario.
