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- Tasks: Join our team as a Customer Service Coordinator, providing top-notch support to our customers.
- Company: Hopkins Homes is a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy a bonus scheme, enhanced pension, 26 days holiday, and retail discounts.
- Why this job: Be part of a friendly team dedicated to improving customer satisfaction in the housing market.
- Qualifications: Strong interpersonal skills, negotiation abilities, and some technical knowledge of house building preferred.
- Other info: Work from Bury St. Edmunds and help create sustainable communities across the UK.
The predicted salary is between 28800 - 43200 £ per year.
Hopkins Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- Bonus scheme
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Retail discount portal
- Employee Assistance Programme
Hopkins Homes has an opportunity for a Customer Services Coordinator to join a friendly team based from Bury St. Edmunds. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Working in a call centre environment speaking with customers and residential development sites
- Being responsible for ensuring reported defects are logged with Sites team
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
- Prepare and submit progress reports to the Customer Care Manager
- Maintain accurate audit trails and ensure documentation is filed in an organised manner
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
We’re looking for the following experience or skills:
- Strong interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate negotiation skills
- Ability to stay calm, professional and display patience when dealing directly with customer complaints
- Recognise the importance of customer service
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Able to work independently ensuring our aftersales service is impartial
- Intermediate skills in Microsoft Excel and Word
- Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.
Customer Service Coordinator employer: Hopkins Homes
Contact Detail:
Hopkins Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the housebuilding industry, especially the specific processes and terminology used by Hopkins Homes. Understanding common defects and remedial works will help you speak confidently during interviews and demonstrate your commitment to customer service.
✨Tip Number 2
Practice your interpersonal and negotiation skills in real-life scenarios. Role-playing with friends or family can help you stay calm and professional when dealing with customer complaints, which is crucial for this role.
✨Tip Number 3
Research the company’s values and recent projects. Being able to discuss how your personal values align with those of Hopkins Homes will show your enthusiasm and dedication to their mission of customer-centric service.
✨Tip Number 4
Brush up on your Microsoft Excel and Word skills, as these are essential for maintaining accurate documentation and preparing reports. Consider taking a quick online course or tutorial to ensure you're comfortable using these tools effectively.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your interpersonal and negotiation skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer complaints or improved customer satisfaction in previous positions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Hopkins Homes
✨Show Your Passion for Customer Service
Hopkins Homes values a customer-focused approach, so make sure to express your enthusiasm for providing excellent service. Share examples from your past experiences where you went above and beyond to help customers.
✨Demonstrate Your Problem-Solving Skills
As a Customer Service Coordinator, you'll need to handle complaints and defects efficiently. Prepare to discuss specific situations where you successfully resolved issues, highlighting your negotiation skills and ability to stay calm under pressure.
✨Familiarise Yourself with the Company
Research Hopkins Homes and their commitment to quality and sustainability. Understanding their mission will allow you to align your answers with their values during the interview, showing that you're a great fit for their team.
✨Prepare for Technical Questions
Given the technical aspects of the role, brush up on your knowledge of house building, including common defects and remedial works. Be ready to discuss how you would assess and address these issues in a customer service context.
