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- Tasks: Join our team as a Customer Service Coordinator, assisting customers and managing service requests.
- Company: Hopkins Homes is a forward-thinking housebuilder focused on quality, sustainability, and customer satisfaction.
- Benefits: Enjoy a bonus scheme, enhanced pension, 26 days holiday, and retail discounts.
- Why this job: Be part of a passionate team making a positive impact in the housing market.
- Qualifications: Strong interpersonal skills, negotiation abilities, and some technical knowledge of house building preferred.
- Other info: Work in a friendly environment based in Bury St. Edmunds with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Hopkins Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We are dedicated to delivering the best possible standards in design, build quality, and service for our customers. We are looking for talented and enthusiastic individuals who will share this passion to join our team.
Our benefits package includes:
- Bonus scheme
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Retail discount portal
- Employee Assistance Programme
Hopkins Homes has an opportunity for a Customer Services Coordinator to join a friendly team based from Bury St. Edmunds. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Working in a call centre environment speaking with customers and residential development sites
- Being responsible for ensuring reported defects are logged with Sites team
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
- Prepare and submit progress reports to the Customer Care Manager
- Maintain accurate audit trails and ensure documentation is filed in an organised manner
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
We are looking for the following experience or skills:
- Strong interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate negotiation skills
- Ability to stay calm, professional and display patience when dealing directly with customer complaints
- Recognise the importance of customer service
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Able to work independently ensuring our aftersales service is impartial
- Intermediate skills in Microsoft Excel and Word
- Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK's most customer-centric housebuilder.
Customer Service Coordinator employer: Hopkins Homes
Contact Detail:
Hopkins Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the housebuilding industry, especially the specific processes and terminology used by Hopkins Homes. Understanding common defects and remedial works will help you communicate effectively with both customers and subcontractors.
✨Tip Number 2
Practice your interpersonal and negotiation skills in real-life scenarios. Role-playing customer interactions can help you stay calm and professional when dealing with complaints, which is crucial for this role.
✨Tip Number 3
Get comfortable with Microsoft Excel and Word, as these tools will be essential for maintaining documentation and preparing reports. Consider taking a short online course to brush up on your skills if needed.
✨Tip Number 4
Research Hopkins Homes' values and recent projects to demonstrate your enthusiasm for their mission during interviews. Showing that you align with their commitment to customer service and sustainability can set you apart from other candidates.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Coordinator at Hopkins Homes. Familiarise yourself with their commitment to customer service and how your skills align with their values.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your interpersonal skills, ability to handle customer complaints, and any technical knowledge related to house building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated strong customer service in previous positions and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hopkins Homes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's focus on customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer complaints or issues. Highlight your ability to stay calm under pressure and how you approach problem-solving, as this is crucial for the role of a Customer Service Coordinator.
✨Familiarise Yourself with the Company
Research Hopkins Homes and their commitment to quality and sustainability. Understanding their values and mission will allow you to tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Highlight Your Technical Knowledge
If you have any technical knowledge related to house building, such as plumbing or electrical systems, be sure to mention it. This can set you apart from other candidates and demonstrate your ability to assess and address defects effectively.
