At a Glance
- Tasks: Support clients with personalised travel planning and ensure smooth experiences.
- Company: Join a dynamic remote team focused on client relationships.
- Benefits: Flexible scheduling, training, travel discounts, and professional growth opportunities.
- Other info: Fully remote role with ongoing support and learning resources.
- Why this job: Make a difference in clients' travel experiences while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking polished, relationship-focused individuals to join our remote team as High-Touch Client Advisor. In this role, you will provide attentive support to clients who value personalized communication, organized planning, and a smooth experience from the first conversation through final trip preparation.
You will help clients explore suitable options, coordinate selected services, and keep important details on track throughout the planning process. Previous travel-industry experience is not required. Training and continued educational resources are provided.
What You'll Do
- Build rapport with clients and learn about their preferred destinations, travel dates, interests, budget, priorities, and special requests.
- Research and compare premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options using approved resources.
- Assist with coordinating selected arrangements while keeping reservation information, confirmations, schedules, and itinerary details accurate and organized.
- Provide proactive client support through timely updates, thoughtful follow-up, answers to routine questions, and assistance with standard changes or requests.
- Monitor important deadlines, maintain detailed client records, verify arrangements for accuracy, and continue expanding your supplier and destination knowledge.
What We Provide
- Fully remote opportunity with flexible part-time and full-time scheduling.
- Structured onboarding and beginner-friendly training.
- No previous professional travel experience required.
- Ongoing team guidance and access to educational resources.
- Destination and supplier learning opportunities.
- Opportunities to strengthen relationship-building, communication, research, and coordination skills.
- Professional development and potential growth opportunities.
- Performance-based incentives and recognition opportunities.
- Qualifying travel discounts and industry-related benefits.
- Supportive virtual team environment.
Qualifications
- Strong written and verbal communication skills.
- Professional, personable, and service-oriented approach.
- Excellent organization and attention to detail.
- Ability to provide responsive and individualized client support.
- Comfortable researching and comparing multiple options.
- Able to manage several priorities, follow-ups, and deadlines.
- Willingness to learn digital platforms, supplier systems, and new processes.
- Dependable follow-through and strong time-management skills.
- Adaptable and solution-focused when client needs or arrangements change.
- Self-motivated and comfortable working independently.
- Basic computer proficiency and reliable internet access.
- Must be at least 18 years of age.
- Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region.
High-Touch Client Advisor employer: Hopesglobalgetaways
Hopesglobalgetaways provides a dynamic work environment where employees can thrive while helping clients plan their dream vacations. With a focus on training and support, the company empowers its team members to deliver exceptional customer experiences. This is an ideal workplace for those who are enthusiastic about travel and enjoy working remotely.
StudySmarter Expert Advice🤫
We think this is how you could land High-Touch Client Advisor
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Hopesglobalgetaways who are looking for fresh talent for roles like High-Touch Client Advisor.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Hopesglobalgetaways and give you a leg up for your High-Touch Client Advisor application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any High-Touch Client Advisor openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace High-Touch Client Advisor
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the High-Touch Client Advisor role at Hopesglobalgetaways.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the High-Touch Client Advisor position at Hopesglobalgetaways.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Hopesglobalgetaways.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Hopesglobalgetaways's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time High-Touch Client Advisor.
How to prepare for a job interview at Hopesglobalgetaways
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Hopesglobalgetaways.
