At a Glance
- Tasks: Manage client relationships and analyse customer interactions using data-driven insights.
- Company: A growing consultancy in AI technologies with a focus on customer experience.
- Benefits: Competitive salary, bonuses, and hybrid working model.
- Other info: Work in a hybrid role based in Birmingham or Manchester with great career growth.
- Why this job: Join a dynamic team and make a real impact on customer experience strategies.
- Qualifications: Experience in customer insight, Contact Centre operations, and proficiency in Power BI.
The predicted salary is between 45000 - 45000 € per year.
A growing consultancy in AI technologies seeks an Insight Consultant to manage client relationships and analyze customer interactions. The ideal candidate will have strong experience in customer insight and a solid understanding of Contact Centre operations, with skills in reporting metrics like CSAT and NPS. Proficiency in Power BI is essential.
This role is hybrid based in the UK, requiring presence in either Birmingham or Manchester three days a week. A competitive salary of around £45,000 plus bonuses is offered.
Customer Insights Consultant: Data-Driven CX & Power BI employer: Hopecompass
Join a dynamic consultancy at the forefront of AI technologies, where your expertise in customer insights will directly influence client success. With a hybrid work model based in vibrant cities like Birmingham or Manchester, you'll enjoy a supportive work culture that prioritises professional growth and offers competitive salaries alongside performance bonuses. Embrace the opportunity to thrive in an innovative environment that values your contributions and fosters meaningful relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Consultant: Data-Driven CX & Power BI
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in AI and customer insights. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Power BI projects and customer insight analyses. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on key metrics like CSAT and NPS. Be ready to discuss how you've used these in past roles to drive customer satisfaction and improve operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Insights Consultant: Data-Driven CX & Power BI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer insights and Contact Centre operations. We want to see how your skills align with the role, so don’t be shy about showcasing your proficiency in Power BI!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about data-driven customer experiences and how you can add value to our team. Keep it engaging and relevant to the job description.
Showcase Your Metrics Knowledge:Since we’re all about data, make sure to mention your experience with reporting metrics like CSAT and NPS. We love numbers, so give us examples of how you've used these metrics to drive insights in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hopecompass
✨Know Your Metrics
Make sure you brush up on key metrics like CSAT and NPS before the interview. Being able to discuss how these metrics impact customer experience will show that you understand the role and can bring valuable insights to the table.
✨Showcase Your Power BI Skills
Prepare to demonstrate your proficiency in Power BI. Bring examples of reports or dashboards you've created, and be ready to explain how they helped drive customer insights. This will highlight your technical skills and your ability to translate data into actionable strategies.
✨Understand Contact Centre Operations
Familiarise yourself with the ins and outs of Contact Centre operations. Be prepared to discuss how you’ve previously managed client relationships and improved customer interactions. This knowledge will set you apart as a candidate who can hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer insights and their use of AI technologies. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
