Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own client relationships and analyse customer interactions for actionable insights.
- Company: Join a growing consultancy focused on AI technologies for Contact Centres.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and great perks.
- Why this job: Make a real impact by optimising customer and agent experiences with data-driven insights.
- Qualifications: Experience in customer insight analysis and contact centre operations is essential.
- Other info: Must have permanent UK work rights and be near Birmingham or Manchester.
The predicted salary is between 36000 - 54000 £ per year.
Our client is an expanding consultancy business that specializes in Contact Centre AI technologies. Their AI SaaS solution is essentially a learning tool that uses speech analytics to learn from agents' calls with customers and then feed back data for training and development within the team. It works both in real time and retrospectively. The aim of the platform is to turn a good Agent into a Great Agent by increasing scores across KPIs within the operation. The software can be used to improve various business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client.
The role of the Insight Consultant is to own the client relationship, to understand the operations leaders' goals, their key metrics measures and then analyze customer interactions, provide actionable insights, and create compelling data-driven narratives to support the optimization of your client’s customer and agent experience.
Essential Experience:- Strong Customer Insight and Analysis experience
- Contact Centre Operations knowledge
- Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality.
- Power BI and other data visualization tools.
- Excellent communicator
- Engaging and Persuasive
Applicants must have permanent rights to work in the UK and be commutable to either Birmingham or Manchester. Hybrid – Birmingham or Manchester Office 3 days per week. Environment – Contact Centre Operations. Salary neg around £45,000 + Bonus and Benefits.
Customer Insights Consultant – Customer Talent Search employer: Hopecompass
Contact Detail:
Hopecompass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Consultant – Customer Talent Search
✨Tip Number 1
Familiarise yourself with the latest trends in Contact Centre AI technologies. Understanding how speech analytics can enhance customer interactions will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the Contact Centre industry, especially those who work with AI solutions. Engaging in conversations about their experiences can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific metrics like CSAT, NPS, and AHT in detail. Being able to articulate how these metrics impact customer experience will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Showcase your communication skills by practising how to present data-driven narratives. Being able to convey complex insights in an engaging manner is crucial for this position, so consider mock presentations to refine your approach.
We think you need these skills to ace Customer Insights Consultant – Customer Talent Search
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Insights Consultant. Familiarise yourself with key metrics like CSAT, NPS, and AHT, as well as the importance of data-driven narratives in optimising customer experiences.
Tailor Your CV: Highlight your relevant experience in customer insight and analysis, particularly within contact centre operations. Emphasise your familiarity with reporting on contact centre metrics and any experience with Power BI or other data visualisation tools.
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills. Explain how your background aligns with the role and how you can contribute to improving client relationships and operational goals. Be engaging and persuasive in your writing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free from typos, as attention to detail is crucial in this role.
How to prepare for a job interview at Hopecompass
✨Understand the Role
Make sure you have a solid grasp of what a Customer Insights Consultant does. Familiarise yourself with the key responsibilities, especially around client relationships and data analysis. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with customer insight and analysis. Be ready to provide examples of how you've used data to drive decisions or improve operations in previous roles, particularly in contact centre environments.
✨Familiarise Yourself with Key Metrics
Brush up on important contact centre metrics like CSAT, NPS, and AHT. Being able to speak knowledgeably about these metrics will demonstrate your understanding of the industry and show that you're prepared for the role.
✨Communicate Effectively
Since excellent communication is essential for this role, practice articulating your thoughts clearly and persuasively. Consider preparing a few compelling narratives based on your past experiences that highlight your ability to engage clients and stakeholders.
