At a Glance
- Tasks: Lead the reception team, manage customer service, and handle cash procedures.
- Company: Award-winning hotel in Liverpool's vibrant Georgian quarter.
- Benefits: Incremental holiday allowance, spa discounts, and staff rates at the hotel.
- Other info: Flexible shifts with opportunities for growth in a prestigious environment.
- Why this job: Join a dynamic team and enhance guest experiences in a luxury setting.
- Qualifications: 1 year of hotel reception experience and strong communication skills.
The predicted salary is between 30000 - 42000 € per year.
We are looking for an experienced senior receptionist to join our team. Situated in the thriving Georgian quarter of Liverpool, we are a privately owned, award winning hotel with a Rosette restaurant, The London Carriage Works. A recent expansion has taken the hotel to 149 bedrooms and suites, extensive luxury spa, second hotel restaurant 1931 and eight first-class private dining, conference and events spaces including a cinema.
The Senior Receptionist will be confident, self-motivated and achievement orientated; supporting and supervising the reception team, striving at all times to exceed customer expectations. You will lead the reception shift taking charge of cash handling and payment procedures, allocations, billing queries, managing feedback and overseeing all aspects of customer service during the shift, communicating any serious or unresolved issues to the Front of House Manager or Duty Manager. You will assist with reservations when required, and will assist with the training of new staff. Your shifts will be a combination of early and late shifts and include weekends and bank holidays.
Your Skills and Experience as Senior Receptionist:
- Confident, self-motivated, team worker.
- Positive, can-do attitude, service with a smile.
- Exceptional communication and interpersonal skills.
- At least 1 year experience in a busy hotel reception environment.
- Working knowledge of Rezlynx is an advantage but not essential.
- Capable of prioritising workload, delegation of tasks, and able to work in a tidy and organised manner.
The position requires the holder to work consistently with team members to raise standards and maintain customer satisfaction. A passion for customer service is essential to ensure that every guest and visitor receives a personal service that is consistent and in line with Hope Street Hotel's standards.
Benefits:
- Incremental holiday allowance.
- Reduced rates for spa treatments.
- Staff hotel rates.
- Reduced hotel rates for friends and family.
- Discount on food and beverage in The London Carriage Works and 1931 restaurants.
Job Types: Full-time, Fixed term contract.
Senior Receptionist in Liverpool employer: Hope Street Hotel
Join our award-winning hotel in the vibrant Georgian quarter of Liverpool, where we pride ourselves on exceptional customer service and a supportive work culture. As a Senior Receptionist, you will benefit from an incremental holiday allowance, discounted spa treatments, and reduced hotel rates for friends and family, all while working in a dynamic environment that fosters personal and professional growth. With a focus on teamwork and excellence, we ensure that every employee feels valued and empowered to deliver outstanding experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in Liverpool
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Hope Street Hotel and its offerings. This will not only help you answer questions better but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Senior Receptionist, you'll need to be confident and articulate. Try role-playing common reception scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your customer service passion! During interviews, share specific examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to exceptional service.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Senior Receptionist in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and your positive attitude. Remember, we’re looking for someone who can bring a smile to our guests' faces!
Tailor Your CV:Make sure to tailor your CV to highlight your experience in busy hotel reception environments. Mention any specific skills or achievements that relate to the Senior Receptionist role, like cash handling or team leadership. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that showcases your skills without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Hope Street Hotel!
How to prepare for a job interview at Hope Street Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its history, services, and any recent awards or recognitions. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Senior Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlighting these moments will demonstrate your passion for providing top-notch service.
✨Demonstrate Leadership Qualities
Since the role involves supervising the reception team, be ready to discuss your leadership style. Think of instances where you successfully managed a team or resolved conflicts. This will illustrate your capability to lead and motivate others.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like dealing with difficult guests or managing multiple tasks during busy periods. Practising your responses to these scenarios will help you feel more prepared and confident during the interview.
