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For Companies At a Glance
- Tasks: Be the friendly face of our clinic, managing appointments and client enquiries.
- Company: A welcoming clinic focused on client care and wellbeing.
- Benefits: Free physiotherapy, health insurance, and opportunities for personal growth.
- Other info: Part-time hours with training provided for digital systems.
- Why this job: Join a supportive team and make a difference in clients' lives every day.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
The Role
As a Customer Relationship Advisor, you’ll be the welcoming face of the clinic, delivering a smooth, friendly and professional journey for every client. You’ll support appointment management, handle enquiries, organise client records, and ensure the front‑of‑house area runs efficiently. You’ll also assist with sending payment links and managing basic administrative tasks.
What You’ll Do
- Welcome clients and provide excellent front of house service
- Handle enquiries by phone, email and in person with warmth and clarity
- Manage bookings using our practice management system
- Support clinicians with patient records and smooth clinic flow
- Send secure payment links and assist with simple financial admin tasks
- Communicate with patients and third‑party companies professionally and promptly
- Maintain tidy, welcoming clinic spaces and assist with general operational tasks
Why You’ll Love Working With Us
- Free physiotherapy for your own wellbeing
- WPA Health Insurance
- Opportunities to learn, grow, and contribute your ideas
What We’re Looking For
- Excellent communication and customer‑service skills
- Organised, proactive, and able to multitask confidently
- Comfortable using digital systems (training provided)
- Calm and professional when handling minor complaints
Hours
Part Time Hours
Desirable
Experience in healthcare, reception, or customer‑facing roles; understanding of GDPR; familiarity with insurance processes or practice management systems.
Customer Relationship Advisor (Receptionist) in Portsmouth employer: Hope Physiotherapy Ltd
Contact Detail:
Hope Physiotherapy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Advisor (Receptionist) in Portsmouth
✨Tip Number 1
First things first, make sure you know the clinic inside out. Familiarise yourself with their services and values so you can chat confidently about them during your interview. This shows you’re genuinely interested and ready to be the welcoming face they need!
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries and managing client interactions, it’s crucial to come across as warm and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks at once. This will help demonstrate that you can keep the front-of-house running smoothly, just like they want.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck, and we can’t wait to see you shine!
We think you need these skills to ace Customer Relationship Advisor (Receptionist) in Portsmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the role of a Customer Relationship Advisor.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or reception roles. We love seeing how your past experiences can contribute to creating a smooth and welcoming journey for our clients.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you bring to the table. Remember, clarity is key when handling enquiries!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hope Physiotherapy Ltd
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Relationship Advisor. Familiarise yourself with appointment management, client interactions, and basic administrative tasks. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've successfully handled enquiries or resolved issues in the past. Practise speaking clearly and warmly, as this will reflect the friendly service they expect from you.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. Think of specific instances where you’ve juggled various responsibilities, especially in a customer-facing environment. This will show that you can handle the busy nature of the clinic.
✨Prepare Questions About the Clinic
Have a few thoughtful questions ready about the clinic's operations or team culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers!