Operations Support Officer

Benefits: Nine-day fortnight (with alternate Fridays designated as a day off), 25 days Annual Leave, staff learning fund, enhanced parental benefits package, flexible working.

Based in: London office (hybrid)

Why this role is important – and why you’ll make a difference doing it

HOPE not hate is the UK’s leading anti-fascist organisation. Our mission is simple – to monitor and challenge the far right, to engage in the communities that are susceptible to them and to address the issues and policies which give rise to them.

Our team includes researchers, educators, community activists and policy experts, as well as specialists with inside access to far-right groups.

This role is essential to HNH, and a key part of our Operations Team, acting as a first point of contact for supporter enquiries, coordinating communications, and providing smooth operational support for the whole organisation. You will play a key role within the team at a crucial time for us.

What you’ll be doing in this role

• Act as a first point of contact for supporter and general enquiries.
• Monitor and respond to shared inboxes; action, triage, and forward enquiries to the appropriate team members.

Operational & Administrative Support

• Provide administrative support to the Operations Team and wider leadership team when required.
• Act as a point of contact for internal team enquiries
• Support the Director of Operations to improve systems and create smoother, more efficient processes.

Finance & Compliance

• Supporting financial operations, including processing expenses,
• Assisting with monthly financial reporting and KPI monitoring
• Assist with health and safety requirements, assessments, and follow-up actions.
• Support operational compliance across the organisation.
• Handle supporter, volunteer, and staff data in line with GDPR and data protection legislation.

Policies & Governance Support

• Assist with the administration, maintenance, and review of organisational policies and procedures.
• Ensure colleagues have access to up-to-date policies and operational information.

HR & People Operations

• Assist with recruitment admin and onboarding of new staff.
• Support staff training admin, including bookings and logistics.
• Maintain employee records on our HRIS

What we think you’ll need to be able to do the job

• Proactive and results orientated, with great attention to detail, as well as having the ability to plan and organise several work streams effectively.
• Experience in a customer/client/donor support, administrative or operations role.
• Confident in engaging a team productively in administrative essentials.
• Ability to proactively identify problems and present potential solutions
• Excellent IT skills across all MS Applications and a willingness to share knowledge and best practice across teams.
• Experience of data management
• Experience of working in a fast-paced environment
• Confident working independently as well as within a team.
• A passion for the work that we do, building HOPE in communities and challenging hate.

We are looking for someone with the emotional resilience to work in a field that involves challenging content, good political judgement and awareness and the ability to work under pressure and reduced timescales.

We believe that our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity to our team. We are an antifascist organisation, which strives to be an effective ally in the wider fight against racism and inequity.

How to apply

To apply, you’ll need to answer the below questions:

• List your relevant work experience over the last five years. Include theorganisation name, your title and a brief summary of your responsibilities that relate to the responsibilities and skills for this role. You can also include any voluntary work. (No more than 1 side of A4)
• Please tell us why you’re applying for this role at HOPE not hate at this time and what you see as the biggest challenge in the role? (500 words max)
• Tell us about a time you had to balance competing priorities under pressure. What exactly were the priorities, what did you choose not to do, and what was the outcome? (500 words max)

Then just send your answers the subject line ‘Operations Support Officer – Application’.

Application deadline is 2nd February at 9am

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